By Aileen Hoang: By implementing SMS based initiatives, you can develop deeply connected relationships with existing guests and leverage those relationships to broader market success.
5 best practices in hospitality customer service
The level of service your customers receive could mean glory or disaster for your business and so should not be overlooked.
Customer service phrases to avoid
By Steve DiGioia: I was always taught that customer service = the “cheerful giving of attention”. I doubt that these five phrases will make any customer very cheerful, yet we hear them all too often.
10 skills for customer service success
By Katie Scheer: Ordinary interactions only get you so far; memorable interactions create long-term customer relationships.
The Ritz-Carlton Leadership Center offers training in exceptional customer service
To help organizations improve their service excellence culture, The Ritz-Carlton Leadership Center offers full-day courses at Ritz-Carlton hotels and resorts around the globe.
