Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
Customer satisfaction with hotels hit worst mark in over a decade
When the COVID-19 pandemic hit the United States, travel industries were among the first businesses to take the brunt of the global crisis—and no segment was spared.
Are you making service recovery tougher than it needs to be?
Mistakes will happen, so proper service recovery is essential, but it takes planning, training and trust in your team.
Hotels as antidepressants
Here’s how hoteliers can get an edge over short term apartment rental platforms using endocrinology to change the level of hormones in guests’ bloodstreams thereby influencing their moods.
HotelREZ outstrips industry levels of global customer support
Last year alone, the hotel representation company promptly answered support tickets from its global portfolio of independent hotel customers and travel agency partners within an average of 2 hours and a median full resolve time of just 17.5 hours.
What hotels can learn from the return of the butcher
Today, customer satisfaction is being driven by the return to craft – boutique, local, and real. How long will it be before another trend creeps in?
Manage the service experience to achieve customer satisfaction
Attending to guests in a timely and professional manor is integral to deliver good customer service, however, the reality may not be so simple. Here are the areas to manage to avoid service failure.
