Hotel management, in many ways, is an art form; it requires the right mix and balance of technology and industry trends. You cannot randomly pick up a technology and pray with closed eyes for it to work. Managing a hotel requires meticulously planning and investment in breakthrough technologies to deliver above customers’ expectations.
Why the hotel industry should use AI to provide an outstanding customer experience
Travel restrictions have affected tourism and the future looks bleak unless the sector explores AI for tourism’s sustainable recovery. Here’s a closer look at how AI can help improve the hotel customer experience.
Booking.com launches pilot app CityBook
Booking.com announced the launch of a new pilot product, CityBook, a responsive digital guide for cities that seamlessly combines inspiration, planning, navigation and experience all in one place.
The relationship between employee experience and customer experience
Creating an environment where your employees are motivated and inspired is the first step to going above and beyond for your customers.
Annalisa Ponchia the new Director of Innovation and Customer Experience for AIM Group
The well-known, experiences professional joins the group with the aim of driving innovation across all the company’s functions and raising the value for clients.
Four common customer service mistakes in hospitality
We’ve all heard the cliché that “customers vote with their feet”, but it’s really up to you to decide what to do with them once they get there.
Ibis to offer new customer experience
Ibis opens the way to vibrant hospitality by putting the focus back on the human touch. @Accorhotels
Top tips to maximise ROI without compromising on the customer experience
Business will always be about the bottom line, but if personalised, functional service that gets the job done according to customer expectations and preferences come first, the rest should ultimately follow.
Three reasons why BYOD dominates in hospitality
Bring Your Own Device, or BYOD, should be taken into consideration when mapping the experience across all customer service touch points.
How to create a hotel framework for everyday happy customer experiences
Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
