Good, clear, and frequent communication across hotel departments boosts positive guest experiences and ensures smooth day-to-day operations. Here’s how to improve the information flow.
In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps like WhatsApp, Messenger and WeChat will soon be adopted at scale.
While there is no denying that the personalisation process can be intimidating at first, it is simpler than what most people think. The key to success is breaking down your implementation strategy to coincide with each step of the guest journey.