What businesses can learn from the disruptions of 2021.
How to improve the communication systems between departments
Good, clear, and frequent communication across hotel departments boosts positive guest experiences and ensures smooth day-to-day operations. Here’s how to improve the information flow.
Crisis communication tips for PR professionals
When a negative situation is managed with a premeditated mitigation strategy, a potential crisis can be turned into a loyalty-building marketing event. Here are the essential steps to writing a crisis communication plan.
7 important truths about guest messaging in hospitality
In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps like WhatsApp, Messenger and WeChat will soon be adopted at scale.
Roadmap to personalization: plan, guide, and nurture the guest experience
While there is no denying that the personalisation process can be intimidating at first, it is simpler than what most people think. The key to success is breaking down your implementation strategy to coincide with each step of the guest journey.
