As the world’s economy starts moving again – and traveling again – it is utterly important to make your message stand out and be seen. Here are key steps hoteliers should consider as you begin communicating with consumers again.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
How to increase repeat guests during a global crisis
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
For hotels, 2019 is all about real-time guest service
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Great Hospitality Requires Instant Mobile Communication
Good communication practices mean happy guests who feel that their concerns are being listened to, evaluated and met. And good communication means empowering your staff to help resolves issues making them feel more fulfilled in their work. @EkoApp
Is your communication crystal clear? Or does it derail you?
Corporate communications is all about building and cementing relationships with your clientele and strategizing to deliver your company message to them in the best possible ways that ensure easy relatability.
Flying by the seat of your pants
In most hotels, the system for forward looking for financial management is non-existent. We rely on the top line coming in and if it does we expect a certain profit picture to emerge. When revenues are good this works, sometimes. When revenues donÕt materialize because of an event or something that produces headwinds in our business, we almost always fall flat on our face of the desired profitability. ThatÕs flying-by-the-seat-of-your-pants.
How one hotel is taking mobile device management to the next level
Mobile device management and the implementation of applications to communicate and provide an exceptional guest experience is the cornerstone of this international hotel groups customer service future
More business communication bloopers to avoid
Often, emails are the first interface with a potential client or a business prospect. So why have we begun cutting detestable corners while communicating – both verbally and via the written word?
Business communication bloopers to avoid
Putting time into writing coherent, cogent, consciously thought out business correspondence should be a priority for all of us and a good place to start is by avoiding these common mistakes.
