Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
For hotels, 2019 is all about real-time guest service
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Great Hospitality Requires Instant Mobile Communication
Good communication practices mean happy guests who feel that their concerns are being listened to, evaluated and met. And good communication means empowering your staff to help resolves issues making them feel more fulfilled in their work. @EkoApp
Is your communication crystal clear? Or does it derail you?
Corporate communications is all about building and cementing relationships with your clientele and strategizing to deliver your company message to them in the best possible ways that ensure easy relatability.
Flying by the seat of your pants
In most hotels, the system for forward looking for financial management is non-existent. We rely on the top line coming in and if it does we expect a certain profit picture to emerge. When revenues are good this works, sometimes. When revenues donÕt materialize because of an event or something that produces headwinds in our business, we almost always fall flat on our face of the desired profitability. ThatÕs flying-by-the-seat-of-your-pants.
How one hotel is taking mobile device management to the next level
Mobile device management and the implementation of applications to communicate and provide an exceptional guest experience is the cornerstone of this international hotel groups customer service future
More business communication bloopers to avoid
Often, emails are the first interface with a potential client or a business prospect. So why have we begun cutting detestable corners while communicating – both verbally and via the written word?
Business communication bloopers to avoid
Putting time into writing coherent, cogent, consciously thought out business correspondence should be a priority for all of us and a good place to start is by avoiding these common mistakes.
Core values startups have in common with hospitality
While the startup environment is fundamentally very different than working in hospitality, what it takes to succeed in these industries is curiously similar.
Will we see the rise of the secretary again?
There is a limit to the level of e-communication anyone can handle effectively and arguably we are past that limit. Is having a secretary key to getting hotel GMs out of the office and interacting with guests again?
