What’s equally important for restoring and maintaining guest confidence is not just the actual measures taken to ensure proper sanitization, but also that the guests see those measures in action.
Cleanliness theater for the post-pandemic world
With the COVID-19 virus situation upon us, you not only have to increase the cleaning your team performs, but also ensure that these activities are carried out in plain view of the greatest number of guests possible.
Hotel managers can’t afford to skimp on the basics
The 2015 Hotel Pet Peeves Survey found that frequent travelers continue to be most dissatisfied with hotel Internet, the accessibility of electrical outlets, and room cleanliness, in that order.
