Effective change management in the service industry should do what the service industry does best – put people first. If the success of service provision lies in the hands of those providing the service, so too does the success of change management.
Unique Vacations partners with IDeaS
Technology pivot to accelerate innovation, transformational growth and connected commercial strategy.
Big issues in hospitality: leadership, culture and recruitment
There is a genuine opportunity for change if hoteliers understand the need and to start to think differently about their customers and their teams.
