You need to consider both staff and guest psychological and also physical safety. Here are crucial pointers to follow.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
Online Reputation Management: Best Practices
By Frederic Gonzalo: Online Reputation Management (ORM) is fast-becoming a must for travel industry practitioners, in particular for hotels and restaurants. Here are a few tips!
