In the heart of every hotel, there’s a familiar rhythm: the rush of check-ins, the hum of housekeeping, the clink of dishes from the kitchen, and the quiet urgency
The future of hotel operations isn’t coming – it’s already here!
Walk into the back-of-house of almost any hotel today, and you’ll see a story that hasn’t changed in decades: a maze of manual processes, fragmented communication
Is your Hotel’s Back-of-House ready for AI?
While AI dominates headlines in guest-facing experiences — from voice assistants to chatbots, marketing, and revenue management — the real revolution in
Hotel scores back of house savings with solar powered trash compactor
The off-grid equipment reduces waste pick-up at the busy property to just once per week, reduces CO2 emissions by over 14 tons annually, and importantly limits garbage truck noise to guests and neighbouring residents.
Best practices for back of house investments
Unlike trying to drive occupancy, the returns from investing in cost reduction measures accrue entirely to the bottom line, rather than at the operating margin of the hotel. Here are six proven strategies to help hotel owners and operators invest wisely in the back of the house.
