Your property can provide better customer service by implementing a chat facility, but it is clear that there are pros and cons to both AI Chatbot and Live Chat systems. Here’s a closer look at each.
The changing expectations of guest communication and the role of AI
We discuss the changing expectations of guest communication with hotels and how hoteliers can scale personalised communication to build trust through AI with Charlie Young from Book me Bob.
easyJet holidays employs intelligent personalisation
Leading holiday company uses bd4travel’s AI technology to enhance digital performance.
How COVID-19 has sped up hospitality technology
We are entering a new era of where innovations in technology are bringing exciting new possibilities to hospitality. Here’s a look at five of the most important technologies that have emerged as essential for hospitality businesses in a post-pandemic future.
Radisson selects ReviewPro’s Guest Experience Automation
Radisson collaborates with ReviewPro to develop a unique AI-driven chatbot messaging solution for the hospitality industry.
Sabre unveils first product powered by Sabre Travel AI Technology
Partnering with Google, Sabre accelerates availability of the travel industry’s first smart, scalable retail engine – with launch planned early next year.
UNWTO to link tourism workers with jobs
The World Tourism Organization is to work with California-based Eightfold.ai to help connect tourism jobseekers with employers and so drive the global recovery of the sector.
NZ AI start-up takes world by storm
The human-trained AI helping the hospitality and tourism industry in 17 countries in its first year.
Why hotel chatbots are the next big thing in customer service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and more self-sufficient.
Why the hotel industry should use AI to provide an outstanding customer experience
Travel restrictions have affected tourism and the future looks bleak unless the sector explores AI for tourism’s sustainable recovery. Here’s a closer look at how AI can help improve the hotel customer experience.
