In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
Ian Cameron appointed General Manager at Royal Ambarrukmo Yogyakarta
Ian Cameron is a seasoned international hotelier with an impressive career spanning international chain hotels in the United Kingdom, Scotland, Thailand, South Korea, Philippines, Hong Kong and also Bali.
Hotel winners of Hotels.com’s 2016 ‘Loved by Guests’ awards announced
W Taipei and Four Seasons Hotel Sydney take out the top spots in the Luxury category.
Wabi Sabi Boutique Hotel Kamala Phuket announces soft opening
Wabi Sabi Boutique Hotel Kamala Phuket is a 4 star international boutique-class hotel with 38 spacious all-suites keys with 9 categories ranging from 50m² up to 110m².
In search of hotel excellence: Halekulani Hotel’s focus on longevity
Long-term employees and long-term guests – both require the same level of understanding, respect and encouragement.
In search of hotel excellence: The Langham Auckland
This interview with The Langham Auckland’s General Manager, Franz Mascarenhas sheds light on what differentiates New Zealand hospitality and how hobbits have impacted his business.
Forbes Travel Guide 2015 adds 18 new Five-Star hotels
The Forbes Travel Guide Star Rating list now includes 115 Five-Star hotels, 55 Five-Star restaurants and 48 Five-Star spas.
