Hotels will need to change the way they think about delivering guest service in the not-too-distant future.
One size does not fit all
Here’s why supply chain issues need not hold companies back from meeting their customers’ needs.
How to overcome the flaw in hotel revenue management
Determining a hotel’s supply isn’t as simple as counting rooms – today’s hotel room pricing needs to meet real-time demand.
Drive direct bookings by getting to know your guests
Here are five effective ways of turning unknown guests from OTAs into loyal advocates who will recommend your hotel to their friends and family and likely book directly with you again in the future.
Technology has caught up with ideation
This interview with John Hach, Senior Industry Analyst at TravelClick highlights how whatever hoteliers want their web presence to capture or express, there is a technology that can now fulfill that need.
Why hoteliers should consider hiring managers based on their GPA
Grade Point Average (GPA) is more than a reflection of academic performance – it is an indicator of persistence and the ability to learn quickly, and as such, it should not be overlooked when hiring managerial talent.
A four-pronged approach to property resuscitation
For underperforming properties, you may need to swoop in with the defibrillators to make swift changes to bring the hotel up to speed and then readjust according to the specific conditions of the locale.
Why hoteliers need to stay on top of technology trends
Hotels need to understand how guests naturally behave and what they expect – and understand that those behaviours and expectations are not static.
Are hotel wholesalers on the brink of extinction – or not?
What is the future of hotel wholesalers? There are a lot of prophecies out there, but here are the facts and some key considerations to working with wholesalers as part of a wider room distribution strategy.
5 points to remember about branding
A brand without marketing support is merely an interesting logo or creative diddle.
