Follow these simple rules and you too can transform your revenue results.
The explosion of hotel brands and what owners should do about it
Owners cannot stop hotel companies from expanding their offerings. There are, however, some steps that owners can take to protect themselves and even take advantage of the explosion of brands.
How to keep hospitality staff happy
Happy hospitality staff will increase your hotel’s overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
How the Net Promoter Score can affect your TripAdvisor rating
Hoteliers should start paying more attention to their NPS, as it has an exceptionally strong relationship to their TripAdvisor ratings.
The Lamination Principle – adding layers of security to counter modern threats
Increased risks along the entire travel chain are on everyone’s minds these days. And for good reason!
The importance of brand standards
For a brand to have meaning in any useful sense there must be a collection of clear and concise standards which ensure that each user of the brand has the responsibility to deliver a consistent and uniform guest experience.
The rules of attraction: how to secure the best revenue management candidate during the talent drought
With high turn-over rateS and a market demand for increasing numbers of talented staff, it is critical that hoteliers focus not only on attracting, but also retaining experienced revenue managers through an appealing workplace with a positive culture.
How the hotel industry is cutting out the mid-tier
We are going to witness a depletion of hotels in mid-tiers with luxury properties thriving on emotional drivers and true branding while all others slowly shift towards a no-frills model.
5 tips to building a powerful training program
For training to have desired impact and get best results, training content needs to be more than engaging; it also has to be totally practical, fully relevant and aligned with the learners’ immediate needs and longer-term goals.
Food allergy management plans: what all front of house staff need to know
Restaurants that do not have clearly communicated food allergy management plans in place put both their customer’s health and the health of their business in jeopardy.
