Many hotels are still using outdated revenue management techniques and should get on board with the airlines’ yield management practices to get their occupancy and RevPAR rates to take off.
Are you making service recovery tougher than it needs to be?
Mistakes will happen, so proper service recovery is essential, but it takes planning, training and trust in your team.
Is commission still valid in the process of online booking?
It is not easy to fight the existing system, but it is not impossible.
The four booking behaviours driving travellers
A new TripAdvisor and Ipsos study reveals four travel booking patterns and six common traveller personas.
The world’s best sommelier sheds light on how to design a profitable wine list
Insights from Arvid Rosengren – recently crowned the World’s No. 1 Sommelier, on how he builds a profitable wine list.
Hottest F&B trends in restaurant and hotel dining for 2017: Part 1
Why falling food prices are killing restaurants, restaurants without seats; seats without restaurants, vegetable domination, and more – what to expect on the food scene next year.
Keep up with the new ways millennial travellers are paying
Hotels need to ensure that they are offering their younger guests not only the payment options that they want, but also providing them with the information on what selecting each option means.
The disruptive factors likely to reshape travel distribution
Gatekeepers, ‘mega meta online travel agencies’, and artificial intelligence may fundamentally disrupt the future of travel distribution, says a new independent study by the London School of Economics.
Ways to generate revenue from your hotel’s free Wi-Fi
By using social Wi-Fi technology, not only are you making it easier for your guests to connect, you are gaining a data capture and marketing tool that will allow you to understand your clients better as well improve your TrevPar revenue and direct bookings.
What’s going to happen to OTAs in 2017?
OTAs will certainly witness some uncertainty as they enter the new year – especially in Europe where their bookings are estimated to drop by 2% in favour of direct bookings.
