The Turndown, Cloudbeds’ acclaimed industry podcast, continues its third season with an episode featuring Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality. In the latest episode, Lori shares her expert perspective on the future of commercial strategy and how hospitality leaders can address the talent crisis while embracing innovative technology.
Hosted by Cloudbeds’ VP of Partnerships, Sebastien Leitner, the episode dives deep into how commercial strategy can break down silos between revenue, marketing, and sales, fostering collaboration and profitability. Drawing on over 30 years of experience, Lori also discusses the evolving role of revenue managers, the challenges of integrating technology, and why building trust in data-driven solutions is essential to future success.
“Never so much as when you’re working in an independent hotel environment, do you really have to play that commercial strategy,” Lori says. “It has to be marketing, sales, revenue, and ops working in lockstep with one another because every single thing, every decision you make, affects all.”
Catch the full episode now to hear more of Lori’s insights and strategies.
New episodes of The Turndown are released weekly on major streaming platforms, including Spotify, Apple Podcasts, and YouTube. All episodes are also available on the Cloudbeds website: https://www.cloudbeds.com/the-turndown-podcast/.
