SABA Hospitality Digital Compendium & Mobile Ordering Solution at Royal on the Park Hotel & Suites, Brisbane.
Hotel Requirements
- Replace Labour-Intensive Tablet Solution: The hotel had an in-room tablet solution for seven years, which was labour-intensive and expensive to maintain.
- Cost-Effective Digital Solution: The tablet product, costing a significant amount annually, was replaced due to a change in vendor and a deteriorating business relationship.
- BYOD Solution: The hotel required a QR code-based Digital Compendium and ordering solution that guests could use on their own phones, eliminating the need for hardware.
Solutions Installed
SABA Mobile Ordering The SABA Mobile Ordering module revolutionizes the way guests place orders, offering a seamless and convenient experience. Guests can easily browse menus, customize their orders, and make payments directly from their own mobile devices. The system streamlines operations and reduces costs, making it an essential tool for hotels and resorts. By automating guest ordering and enhancing revenue opportunities, the SABA Mobile Ordering module provides a comprehensive solution that enhances guest satisfaction and boosts operational efficiency.
SABA Digital Compendium The SABA Digital Compendium Module digitizes traditional paper-based compendiums, providing a dynamic and engaging guest experience. With features such as PDF and link uploads, guests can easily access menus, price lists, and activity & class schedules on any device. The integration of iFrames allows for seamless inclusion of videos, maps, webpages, and more. This comprehensive digital platform not only promotes contactless interactions but also streamlines operations and enhances revenue opportunities for properties in the hospitality industry.
Feedback First-Hand
“’Royal on the Park Hotel & Suites’ adoption of SABA Hospitality’s digital solutions has not only resulted in significant cost savings and increased operational efficiency but also enhanced the guest experience. By transitioning from a tablet-based solution to a BYOD model, the hotel has effectively modernised its operations and provided a seamless, guest-friendly service.” says Nathan Felstead (Director of Rooms)
Solution Benefits
- Significant Cost Savings Transitioning from the tablet solution to the SABA BYOD solution saved the hotel over 90% in annual costs, drastically reducing their expenses and providing a more efficient and cost-effective system.
- Increased Operational Efficiency The SABA solution eliminated the need to manage and maintain 153 tablets, saving significant labour and operational costs. No more concerns about charging, online status, or misplaced hardware.
- Positive Guest Adoption Initially, guests took some time to adjust to the new solution, similar to when the tablets were first introduced. However, the number of room service orders has remained steady, indicating full acceptance of the new system.
- Reduced Staff Workload The hotel team reported a decrease in the number of calls they had to handle, allowing staff to focus on more valuable guest interactions rather than managing hardware.
- Positive Guest Feedback The SABA platform made our stay so much more convenient. “Ordering room service was a breeze, and we loved having all the hotel information at our fingertips,” said a delighted guest.
- Positive Staff Feedback “Our team finds the SABA system extremely user-friendly. It allows us to focus on personalised guest interactions, enhancing the guests’ stay, which we thoroughly enjoy,” commented Nathan Felstead, Director of Rooms.
- Management Perspective “The transition to SABA’s solution has significantly reduced our operational costs and streamlined our processes. We no longer need to worry about maintaining tablets, and our guests have fully embraced the new system,” said Nathan Felstead, Director of Rooms.
