SIHOT, a leading modular hotel management software system, has expanded its product development and data centre team, increasing headcount in its Portuguese delivery service centre by 30%.
Parent company GUBSE AG has invested in its international offices including Lisbon, Valencia, and Gold Coast to access the right talent and skills required to develop new tools and solutions for the SIHOT portfolio.
As part of the investment, the SIHOT platform benefits from an additional six employees working on the SaaS offering and managing GUBSE AGs data centres, with plans to further extend the team by the end of the year. The appointments include two senior technical support specialists with vast hospitality experience having served with Tivoli Hotels. With SaaS and Cloud becoming the focus of delivery, SIHOT invested in its data centre team to deliver the hotel, hospitality and events market a one-stop solution.
GUBSE AG saw the opportunity to invest in Portugal due to the available talent pool of well-educated and skilled multilingual staff to develop the integrated hotel management platform. Portugal is also supporting global customer service alongside the Gold Coast office in Australia as part of a “follow the sun” approach to 24/7 technical and customer support.
“We originally set up Portugal to support the local and Portuguese-speaking markets, but we soon found that it offered much more to the business, particularly access to a wider and more skilled talent pool. Many technology companies have struggled to recruit in Germany, even pre-pandemic, and now with the greater need to support a wider customer base worldwide, Portugal offers us the flexibility to deliver these services and will help fulfil our global ambitions,” said Carsten Wernet, Executive Board Member, GUBSE AG.
The company also recently opened its 135m2 wholly-owned office in Australia, one of SIHOT’s core markets – space enough to more than double the size of the current team. The new office is situated in the central CBD of Surfers Paradise, the popular Australian holiday destination.
“We are perfectly located to tap into Australia’s tourism market – all of us within the SIHOT support team are from hotel backgrounds and as such, we understand the needs of hoteliers. We’re looking forward to adding more desks and welcoming more faces to the office in due course,” said Kylie Keane, Director of Operations heading up the office alongside Brett Eslick, Director of IT.
SIHOT will be recruiting further positions across its office locations over the coming 12 months as it invests in its wider market strategy for the Portuguese and Spanish-speaking markets, as well as expanding its presence in the Australian, DACH and UK markets.
Over 3,500 properties utilise SIHOT products worldwide which includes a comprehensive Property Management System (PMS), hotel booking engine, Point of Sale (POS) system, and event management platform. SIHOT is a modular suite which can be fully integrated or managed as standalone systems in the Cloud as a SaaS with complementary mobile management apps.