Hoteliers must adopt artificial intelligence (AI) to stay ahead of the game, according to leading hotel technology provider, Avvio.
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The business is urging hospitality companies to explore existing AI platforms to streamline processes and to consider chatbots, for short-term, high-efficiency solutions alongside existing human expertise.
Frank Reeves, co-founder and CEO of AvvioÊÊÒAvvio has spent considerable time researching AI with hoteliers. We believe AI is a necessary adoption which should be part of every hotel’s tech strategy.”Ê“Avvio and many of our partners, clients and industry colleagues, realise that functionality found in hotels such as Alexa for voice search and Allora for creating unique direct booking experiences will help to revolutionise the current technology stack for hoteliers.Ó
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AI offers accommodation providers a range of commercial benefits such as unique online experiences, smart rooms and personalised booking journeys.
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Radisson Blu owned Edwardian Hotels has also adopted AI. Guests can request the assistance of the AI chatbot ‘Edward’ by text message. Edward can deliver information on nearby bars and restaurants, plus deal with complaints.
Avvio has integrated chatbot technology into its AI booking engine Allora to facilitate guest conversations and bookings and this is being used by long term client Ireland-based Fota Collection.
