Cloud-based property management is a compelling option in hotel operations today. CloudÊproperty softwareÊsystems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.
Yet, many operators feel an on-premiseÊproperty softwareÊsystem is better because it does not depend on a high-speed internet connection, and the property’s IT team has control over the environment. The best way to evaluate which system is best for your operation is to speak with a company that offers a full-featured solution on both platforms so that the technology does not have to influence your decision.
ÒIt is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both cloud-based and on-premiseÊproperty softwareÊsystems,Ó said Warren Dehan, President of Maestro PMS. ÒEvaluate the feature capabilities and services each company offers to ensure it’s the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Check if the company’s Cloud system delivers full-featured PMS functionality, or if it is a limited Ôlite’ front office system that does not offer the features or expansion capabilities you may need in the future. Also, make sure your provider has a proven track record of deploying on either platform and has the infrastructure to support you with the requisite services. Equally important, verify the system’s security and credit card service processes are compliant with your GDPR and PCI obligations.Ó
The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro’s Multi-Property Cloud PMS for more than five years. Jack Moyer, Vice President and General Manager for both properties said, ÒOur hotels are unique destinations. We run each as a separate brand on one cloud-based Maestro PMS with one database. Maestro hosts our system so we don’t have to worry about servers, backups, or system maintenance.Ó Moyer operates his two hotels as one business with one call centre, one sales office, and one accounting office. ÒManaging both properties in the cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support.Ó
Maestro PMS is available as an on-premise Windows or browser-based solution. It also offers a feature-equivalent browser-based Cloud solution. ÒMaestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted Cloud. Maestro has extensive experience with cloud operations,Ó Dehan said. ÒThe key is choosing the right PMS software with the right partner to satisfy your business requirements first Ð the platform is secondary. If a property does not have access to the Internet but wants an easily managed system, we provide Maestro’s features and versatility with a browser user interface that runs on a property’s on-premise network. This option simplifies infrastructure needs for an on-premise system and truly gives you the best of both worlds without compromise.Ó
Maestro PMS delivers revenue-generatingÊproperty softwareÊtools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back.
