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Travel Outlook The Premier Hotel Call Center™

Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

About Travel Outlook The Premier Hotel Call Center™:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.

Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.

BEST FOR:

Hotels, resorts

Contact Details:

Company: Travel Outlook The Premier Hotel Call Center™

Location: 

Founded: 

Website: http://www.traveloutlook.com

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FEATURES

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DEPLOYMENT

Cloud, On Premise

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

In Person, Live Online, Documentation

ARTICLES

Bella Virtual hotel agent

Stay firmly ahead of guests’ wants and needs

A solution to help secure lifelong returning hotel guests.
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Solution for staff shortage

A solution for the hotel industry’s staffing shortage problem

Why today’s travelers place automation over personalization.
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Outrigger selects Annette, The Virtual Hotel Agent

Bella is the hospitality industry’s first AI-powered voice assistant, purpose-built to reduce fixed-labor costs with a distinct human touch.
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Impacts of staff shortage

The real impact on guests when hotels reduce services

How high labor costs are taking a toll on the hospitality industry.
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AUTHORS

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