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Travel Outlook The Premier Hotel Call Center™

Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

About Travel Outlook The Premier Hotel Call Center™:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.

Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.

BEST FOR:

Hotels, resorts

Contact Details:

Company: Travel Outlook The Premier Hotel Call Center™

Location: 

Founded: 

Website: http://www.traveloutlook.com

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FEATURES

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DEPLOYMENT

Cloud, On Premise

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

In Person, Live Online, Documentation

ARTICLES

Interactive Voice Response

Cut labor expenses without sacrificing service

How Annette, The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems.
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Travel Outlook Logo

Travel Outlook welcomes Senior Sales Executive Judy Cassidy

Hotel industry veteran Judy Cassidy is joining Travel Outlook as Senior Sales Executive.
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Stay Hospitality

Helping the hotel industry’s staffing shortage problems with Annette, The Virtual Hotel Agent

Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel.
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Travel Outlook agent sales training

Travel Outlook the Premier Hotel Call Center expands agent sales training

Travel Outlook, the Hotel Call Center as a Hotel Profit Center, announces an expansion of the hotel sales training of its reservations specialists provided by the Kennedy Training Network.
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AUTHORS

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