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Travel Outlook The Premier Hotel Call Center™

Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

About Travel Outlook The Premier Hotel Call Center™:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.

Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.

BEST FOR:

Hotels, resorts

Contact Details:

Company: Travel Outlook The Premier Hotel Call Center™

Location: 

Founded: 

Website: http://www.traveloutlook.com

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FEATURES

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DEPLOYMENT

Cloud, On Premise

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

In Person, Live Online, Documentation

ARTICLES

Travel Outlook

Bias and Inaccuracy in Conversational AI, What hoteliers need to know

Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined the empathy gap
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Travel Outlook

Travel Outlook launches Strong Voices: A specialized off-site contact center for casino operations

Travel Outlook, the Premier Hotel Call Center™, has announced the launch of Strong Voices Gaming Contact Center, an innovative off-site contact center
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Travel Outlook

When AI Seems Human: The risks and rewards of anthropomorphizing in hospitality

In the race to stand out in a competitive hospitality market, hoteliers are turning to artificial intelligence (AI) to provide faster, more personalized guest service.
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Travel Outlook

Annette, The Virtual Hotel Agent™ vs. the Average Chatbot: Why personalization, not just words, matter in hospitality AI

At this juncture, "chatbot" has become common speak with customer service technology — a generic term used to describe just about any digital assistant
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AUTHORS

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