Amwaj Rotana Hotel has announced the appointment of Zeina Abbas, who boasts over 15 years of industry leadership experience, as its new director of operations.
Abbas is highly respected having served in senior positions across the Middle East, most recently at Media Rotana in Dubai, where she worked as director of rooms.
Throughout her career, Abbas has consistently delivered outstanding results with key achievements including an increase in overall guest satisfaction, a boost in colleague engagement with reduced turnover, and the successful execution of major enhancement projects which upheld top brand standards while driving operational excellence and profitability.
An impressive career trajectory has seen Abbas rise to director of operations after starting out in the hospitality industry as a front desk manager. Other positions she has held include assistant director of front office, director of front office and director of rooms.
Abbas attended the Lebanese University, where she studied banking and finance, before starting out on her journey in the hospitality industry.
