Accor, a world-leading hospitality group offering unique experiences in nearly 4,800 hotels, resorts and private residences, an unparalleled portfolio of brands, and cutting edge digital services, has announced the appointment of Heather McCrory as Chief Executive Officer, North & Central America. McCrory will also serve as a member of the Group’s Executive Committee.
Noting the appointment, Chris Cahill, Deputy CEO responsible for Hotel Operations & CEO Luxury Brands, Accor commented, “I am pleased to welcome Heather to our Group’s Executive Committee and into her new role as Chief Executive Officer overseeing the successful operation and expansion of Accor brands throughout North & Central America.”
In her new position, McCrory will have strategic oversight for over 115 hotels and more than 28,000 employees across North and Central America. Renowned Accor brands and partnerships in the region include Fairmont, Sofitel, Delano, SLS, Banyan Tree, Pullman, Swissôtel, 21c Museum Hotels – MGallery Hotel Collection, Mondrian, Hyde, Novotel, Mama Shelter, ibis and ibis Styles.
A seasoned professional with an extensive hospitality background spanning more than 30 years, McCrory most recently served as Executive Vice President of Operations, North & Central America Region for Accor, a position which gave her wide-ranging oversight of hotel operations, technology, design and technical services, spa, retail, rooms, food & beverage, and integrations & openings, with a strong focus on driving operational excellence in key areas of employee and guest engagement, service culture, revenue, GOP margins, and owner relations.
McCrory also serves as the Executive Sponsor for North & Central America for RiiSE, Accor’s international network to promote diversity. In 2018, she chaired the first annual Women on the RiiSE Forum, bringing together more than 60 women in leadership from throughout the region for professional and personal development, inspiration, motivation and networking.
An active leader in the hospitality industry, McCrory is the past Chair of Tourism Toronto, past Vice Chair of the Board of Directors for the Tourism Industry Association of Canada (TIAC), as well as a past board member of the Ontario Breast Cancer Association. In 2012, she was awarded the prestigious Pinnacle Award for Hotelier of the Year from Hotelier Magazine, and in 2014 was honored with the Gold Award for Hotelier by the Ontario Hostelry Institute.
McCrory holds an MBA from Queen’s University, Kingston, Ontario.
McCrory is based in the Accor regional office in Toronto.
