By feature writer Gordon J. Gorman: Good or perhaps bad examples of the Cobra effect from my own diary of "Business Bloopers" here in Karachi include the following three examples.

The world's first hotel school, the "Ecole Hôtelière de Lausanne" was founded in 1893.

TripAdvisor® today launches its innovative TripConnectTMservice. The self-service platform, a first for the hospitality sector, allows TripAdvisor Business Listings subscribers to participate in Hotel Price Comparison and to drive direct bookings from TripAdvisor to their own property's website.

By feature writer Alan Fairweather: Don't you just hate it when things go wrong? You have an angry guest to deal with who's been let down by some aspect of your facilities or service. It may even be an internal customer, a colleague or even one of your team who's unhappy with your service to them. Don't panic! This is a fantastic opportunity to show just how good your customer service really is.