Robin Zeidel spent four years in book publishing before following in her father’s footsteps by getting a law degree. When a Wall Street firm came knocking, Robin’s plans to join her father’s practice went by the wayside. She spent almost six years as assistant general counsel at Starwood before founding her firm, Zeidel and Associates, in 2010.
How to be guest-centric: Redefining Hospitality with Data-Driven Strategies
Let’s delve into the transformative power of data-driven strategies to upgrade the hospitality experience and redefine the guest journey.
Nonius Expands its presence in the DACH Region with a New Office in Germany
Nonius is setting a new milestone in our journey towards global excellence with the opening of our latest subsidiary in Nuremberg, Germany.
Duetto completes acquisition of Micerate
Duetto, a global leader in revenue management systems, proudly unveils the successful acquisition of Micerate, a leading provider of dynamic pricing and online booking tools tailored for meetings and event spaces. This strategic milestone underscores Duetto’s unwavering dedication to dynamic revenue management solutions, with a heightened focus on the groups and events sector, solidifying its position as an industry leader adept at meeting the diverse needs of the hospitality landscape. Founded in Germany, Micerate brings a wealth of expertise, dedicated to delivering specialized solutions that elevate meeting space profitability and streamline booking efficiency for its valued clients.
Guest experience: How to deliver real value to guests
Images by BookBoost In today’s landscape, where everyone is talking about how building a great guest experience will help your…
Nomadix Earns Patent for Enhancing Passpoint (Hotspot 2.0) with Loyalty Program Integrations
Nomadix® Inc., bringing connected experiences to life, was issued U.S. Patent No. 11,855,986 by the United States Patent and Trademark Office (USPTO) on December 26, 2023. The patent, titled “Management of network intercept portals for network devices with durable and non-durable identifiers,” represents Nomadix’s ongoing innovations in networking technology and adds to its growing patent portfolio.
HotelREZ outpaces market at 52% growth
HotelREZ Hotels & Resorts, one of the world’s leading hotel representation companies, has outpaced the market with 52% revenue growth with reservations up by over 42% in the past 12-months.
Customer-obsessed: Why should your hotel embrace this trend?
“Putting the customer first” is one expression that has been around hospitality for a long time. However, now we enter an era of being “customer-obsessed”. This has become more than a trend and has turned into a key mindset that hoteliers must not be unaware of.
Paramount Hospitality Management™ partners with Travel Outlook, the premier hotel call center™ to boost conversions
“Travel Outlook is delighted to partner with Paramount Hospitality Management™, an organization that has proven time and time again to be ahead of the curve in the hospitality business. Travel Outlook’s innovative use of AI automatically finds and corrects mistakes by call center agents as they occur, significantly improving efficiency and the overall call experience. As the only hotel call center certified by the Kennedy Training Network, we’re confident in our highly skilled, hospitality-minded call center agents and their purpose-driven sales focus. Along with our industry-leading technology, we’ll help take Paramount’s voice channel to new heights, boosting conversation rates while meeting their high standard for excellence.” John Smallwood, President of Travel Outlook.
Seibu Prince Hotels Worldwide chooses Sabre’s advanced hospitality technology to support significant global expansion
Sabre Corporation today announced a new agreement with Seibu Prince Hotels Worldwide. The hotel chain will deploy the Sabre SynXis Central Reservation System (CRS) to reach the broadest points of distribution in the industry as they forge ahead with ambitions to double the size of their property portfolio.
