As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. We talk about the challenges hotel-based call centers are facing today and in the future.
A Room upgrade for Oaky
Hospitality tech company opens new headquarters in central Amsterdam.
Sabre announces new Central Reservations agreement with Yukai Resort
Yukai Resort will use Sabre’s SynXis Central Reservations system along with the SynXis Booking Engine with Channel Connect and Voice Agent across its 29 properties to control all reservations in real-time.
Why now is a good time to evaluate your hotel’s tech stack
The effects of Covid19 will accelerate the need to re-assess your hotel tech stack. Atomize survey showed 42% of participants have already taken this step.
PrivateDeal rethinks hotel day-use bookings
In a hotel strongly shaken by the COVID-19 outbreak, PrivateDeal reinvents a practice often neglected by the industry.
What do you think of Market Recovery
Tell us what you think! Global survey on hoteliers’ perception on “market recovery” and technology support.
New distribution agreement between SAS and Sabre
Under the new agreement, Sabre-connected agencies can access competitive SAS content through Sabre’s marketplace, while SAS will benefit from extensive global reach.
Hotelogix, AxisRooms and RepUp merger announced
Hotelogix, AxisRooms, and RepUp, a guest experience management company have announced their merger into Hotelogix PTE, headquartered in Singapore.
5 reasons why hotels don’t implement chatbots
For accommodation providers that don’t want to spend huge amounts of money and time answering repetitive questions, chatbots are indispensable. However, many hotels remain hesitant to take the step.
80% of travellers would download hotel app to enable contactless experience
Research conducted by leading travel technology firm Criton reveals the contactless technology hotel guests want to use and the safety measures they expect when travelling again during Covid-19.
