Designed by IEHA and Kimberly-Clark Professional, the inaugural Heart of Hospitality Award launches in January, with nominations open through July 2015.
Five years since launch of IHG Army hotels
This year, IHG opened 1,300 guest rooms on U.S. military posts, including 800 rooms opened on a single day, showing momentum for branding of IHG Army Hotels.
Westin Hotels offers guests sounder sleep through smart tech
Westin partners with wellness technology leader to introduce sleep sensor wearable-lending program.
What things cause guests to hate their hotels
Survey finds dirty hotel rooms and uncomfortable beds annoy guests the most. Perhaps surprisingly, dated decor was not a major issue.
JW Marriott debuts first resort in India
The 115-room JW Marriott Mussoorie Walnut Grove Resort & Spa has opened in the heart of the Himalayas.
DoubleTree by Hilton enters China’s Qinghai Province
Sitting in the foothills of the Kunlun Mountain Pass on the Tibetan Plateau, the 112-room hotel is the first internationally-branded hotel in Golmud.
Park Hotels enters Thailand and Indonesia
The Group has announced that it has been appointed to manage a beachfront resort in Khao Lak, Thailand and a hilltop resort in Bali, Indonesia.
The changing landscape of hospitality technology
By Matthew Stephens: Ted Horner provides advice on technology contracts given the changing nature of the services themselves and tech life cycles.
In conversation with: Thomas Kochs, GM of Claridge’s, Mayfair London
By Lily Lin: What’s it like to be the GM of one of the most iconic 5-star hotels in London? We put 20 questions to Thomas Kochs to find out.
Jean-Marc Michel new GM at Shangri-La’s Rasa Ria Resort, Kota Kinabalu
Prior to this appointment, he served as GM at Kempinski Seychelles Resort, Le Mirador Kempinski Lake Geneva and Constance Ephelia Resort Seychelles.
