Ncerason joins Montage Hotels & Resorts from Hilton Grand Vacations. She also spent eight years at the director level with Marriott Vacation Club International/The Ritz-Carlton Club & Residences.
Club Med gets ”creactive’ with Cirque du Soleil
Club Med and Cirque du Soleil have joined forces to offer guests the ultimate circus-inspired playground with unique experiential activities.
Hotel Jen expands to Australia with property opening in Brisbane
The physical and cultural transformations at the 191 guestroom Hotel Jen Brisbane are part of a carefully planned two-phase approach, which will be completed by Q1 2015.
Cindy Racco named Resort Manager at Four Seasons Resort Hualalai
Fresh from the challenge of the rebranding and opening of Four Seasons Resort Rancho Encantado Santa Fe, 20-year industry veteran makes the familiar move from desert to ocean.
Marcus van der Wal takes over as COO of Kempinski Hotels
van der Wal’s appointment follows the decision of Duncan O’Roukre to step down from the role to consider other career opportunities.
Starwood and Hilton both announce mobile, keyless room entry
The rollout begins: Loyalty program members with smartphone apps will be the first to use keyless room entry at select properties.
Palazzo Versace Gold Coast deploys Nor1’s eStandby solution
The agreement between Nor 1 and Palazzo Versace promises to help the hotel enhance guest experience, and build ADR and RevPAR.
10 top ways to retain employees
By Georgia Gray: Retain employees by making sure they are highly engaged. It’s challenging, but will yield positive performance results to your bottom line.
New program to recognize exceptional housekeeping professionals
Designed by IEHA and Kimberly-Clark Professional, the inaugural Heart of Hospitality Award launches in January, with nominations open through July 2015.
Five years since launch of IHG Army hotels
This year, IHG opened 1,300 guest rooms on U.S. military posts, including 800 rooms opened on a single day, showing momentum for branding of IHG Army Hotels.


