By Doug Kennedy: When eHotelier Editor in Chief Anne Edwards reached out to us regular writers about doing an article on the subject of Resiliency, I loved the idea right away. What a terrific word for our industry, as just about every “average” day working in a hotel requires some degree of resiliency at some point.
It’s Story Time: Barbequed Vacuum Cleaners
By Steve Cokkinias: A veteran of the hospitality industry, Steve has many entertaining stories up his sleeve. Each Wednesday he will share a story on ehotelier.
2012 Was the Year of High Tech Hotels: What Will 2013 Bring?
By Heather Thomas: Last year, hotels took baby steps to get into the tech scene, and the first, and maybe most obvious, place to start for many was social media engagement, and integrating online interactions with real-life hotel operations. For example, this year, the Ritz-Carlton Resorts of Naples asked Facebook fans how they take their coffee, and those who answered and then booked a reservation, received their morning coffee exactly to their liking without even ordering first – now that’s true customer service.
The Life of a Hotel Doctor: You Win Some, You Lose
By Mike Oppenheim, M.D. I was awake at 7 a.m. writing this column when a woman from an airport hotel called with symptoms of a urine infection.