By Jim Hartigan: For my fellow hoteliers, I offer these three simple resolutions to help make 2013 a year of improved RevPAR, Customer Service, and overall manager well-being.
“What’s Hot in 2013” Culinary Forecast
Local Sourcing and Healthful Kids’ Meals Top National Restaurant Association’s “What’s Hot in 2013” Culinary Forecast.
HR Wherefore Art Thou? (What every CEO needs to know)
By John Hendrie: Human Resources was once thought to be a discipline of the future in the early 1990’s, when everything was so rosy and plentiful. Then, we had the high tech implosion, terrorism attacks, two wars, a global economic melt-down and very slow rebuild. The face of HR has changed just as dramatically – take a peek at what it looks like now.
Factors to Consider When Pricing Hotel Rooms
By Taoufik Haraketi: Let's not forget that price is only one element in the marketing mix so it should not be insulated from the other variables when making pricing decisions.
Dressing Up for Success: Hotels Preen and Change Brands
By Amy Zipkin: As the recession has eased and hotel occupancy rates have improved, hotel owners have been increasingly changing their affiliations from one brand to a competitor’s — what is known in the industry as reflagging.
Why a Flexible Workplace Makes Sense
By Dan Schawbel: The reason why flexible workplace programs are so effective is because we live in a global economy, where employers are hiring from around the world to fill positions and employees want a less restricted workplace.
Preview 2013: Hotels
By Danny King: The message regarding the 2013 forecast for the U.S. lodging industry from PKF Hospitality Research President Mark Woodworth was stark and clear: Hedge your bets.
Trends in Luxury Hotels: In-Room Exercise
A report by Hawkins International, specialists in travel and lifestyle trends, said hotel exercise routines are moving away from trekking to the hotel gym in favour of fitness opportunities in the hotel room.
2012 Was the Year of High Tech Hotels: What Will 2013 Bring?
By Heather Thomas: Last year, hotels took baby steps to get into the tech scene, and the first, and maybe most obvious, place to start for many was social media engagement, and integrating online interactions with real-life hotel operations. For example, this year, the Ritz-Carlton Resorts of Naples asked Facebook fans how they take their coffee, and those who answered and then booked a reservation, received their morning coffee exactly to their liking without even ordering first – now that’s true customer service.
The Life of a Hotel Doctor: You Win Some, You Lose
By Mike Oppenheim, M.D. I was awake at 7 a.m. writing this column when a woman from an airport hotel called with symptoms of a urine infection.
