By Nancy Trejos: Hotel lobbies are starting to feel more like coffeehouses or French salons in a bid to lure guests and neighbours.
Four Ways to Raise Employee Morale During Tough Times
By Julie Bawden-Davis: Keeping employees happy and productive in a tough economy may not be an easy task, but your business is sure to benefit when you incorporate these tactics for creating motivation in the workplace.
Why Hotels Need to Care About Their Reputations (Infographic)
It's a social media world, one where consumers rely more heavily on their peers' online opinions than ever before. A company called Olery acts as an aggregator for all reviews posted about a particular hotel online. This gives the hotel the ability to respond to reviews in a more timely fashion. Whether a patron posts to Twitter, TripAdvisor, or Facebook, the service lets hotels see such activity in real-time and respond accordingly. Olery's data, summarized in visual form below, shows that most people consult reviews before deciding where to stay. Roughly half of all travelers post reviews – and wouldn't book a hotel without any reviews.
Social Intelligence Trends for 2013
newBrandAnalytics predicts key ways businesses will use online feedback to enhance customer experience.
Leadership In the Hospitality Industry
By Alan Campbell: Over the past months I have talked about customer service, training, blue collar versus white collar issues, as well as a host of other issues that beset the hospitality/hotel industry, and it got me to thinking about leaders and managers.
Six Hotels For A Yoga Escape
By Michelle Doucette: Now that you’re halfway through your holiday hangover, it’s time to start thinking about New Year’s resolutions. And if yours involve slowing down or shaping up (and really, whose don’t?), yoga might be just the ticket to making good on your annual pledge. Here are six hotels and resorts that are ideal yoga-centered getaways.
London Boutique Hotels Round-Up – December 2012
By Saloni: The last month has seen all London's boutique hotels getting well and truly into the Christmas spirit and indulging in a spot of good-natured one-upmanship (especially when it comes to decorations!), much to guests' delight. Looking ahead to 2013 there's yet more to look forward to, so join us in a look back at the festive period and a sneak peek at the year ahead.
Strange Requests from the Rich and Geographically Challenged Hotel Guests
By Natalie Bochenski: These are some of the strangest requests of five-star hotels in a list compiled by Gold Coast Tourism.
Top Ten Professional Resolutions for Hoteliers
By L. Aruna Dhir: Here is a quick list of Top Ten Professional Resolutions to breathe new energy into your work lives and to help you revisit your work practices in order to make your professional ride less bumpy and more rewarding.
Twelve More Tips for Increasing Your TripAdvisor Scores
By Amy Bair: How to increase TripAdvisor scores is the search engine term of the day. In January 2012, I wrote an article offering tips and tricks for increasing a hotel’s score — not realizing it would be my most popular one. Since new statistics have come out proving that raising scores does affect the bottom line, I thought it was time for an update.
