By Andrea: The New Year is upon us and many of us will be making yet another load of New Year's resolutions, having still not learned by our previous failure to keep them (for example for me: must not drink so much, must actually go to the gym instead of just paying for it, etc….).In a spirit of helpfulness then let me suggest some resolutions for hotel owners and managers, at the risk that some of them may merely reflect my own quirks and foibles.

By Jeff Weinstein: Marketing communications firm JWT has released its Things To Watch in 2013 Food & Beverage Report. This is part of its eighth annual forecast of key trends that will drive or significantly impact consumer mindset and behaviour in the year to come.

By Molly Hannon: Berlin now has 13 restaurants with Michelin stars, the most of any city in Germany. The stars, many bestowed in the last few years, are a signal that the country’s culinary landscape has shifted from Munich and Hamburg.

By Amy Bair: How to increase TripAdvisor scores is the search engine term of the day. In January 2012, I wrote an article offering tips and tricks for increasing a hotel’s score — not realizing it would be my most popular one. Since new statistics have come out proving that raising scores does affect the bottom line, I thought it was time for an update.

newBrandAnalytics predicts key ways businesses will use online feedback to enhance customer experience.

By Alan Campbell: Over the past months I have talked about customer service, training, blue collar versus white collar issues, as well as a host of other issues that beset the hospitality/hotel industry, and it got me to thinking about leaders and managers.

By Michelle Doucette: Now that you’re halfway through your holiday hangover, it’s time to start thinking about New Year’s resolutions. And if yours involve slowing down or shaping up (and really, whose don’t?), yoga might be just the ticket to making good on your annual pledge. Here are six hotels and resorts that are ideal yoga-centered getaways.

By Saloni: The last month has seen all London's boutique hotels getting well and truly into the Christmas spirit and indulging in a spot of good-natured one-upmanship (especially when it comes to decorations!), much to guests' delight.  Looking ahead to 2013 there's yet more to look forward to, so join us in a look back at the festive period and a sneak peek at the year ahead.

By Natalie Bochenski: These are some of the strangest requests of five-star hotels in a list compiled by Gold Coast Tourism.