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Employee Surveys: Let’s Get Online!

By Market Metrix: About 10+ years ago hospitality companies began to conduct employee engagement surveys. At that time they were all paper based. Today more and more hotels, restaurants and casinos are having their employees take these same engagement surveys online. Sure there are some challenges, but the advantages are attractive.

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Turn Your Marketing Inside Out

By Rudy DeFelice: This approach is based upon focusing your efforts on people that know and care about you and what you have to say, then empowering them to spread the word through their networks. Since everyone spreading your message, starting with you, has an authentic relationship with their networks, your message has a distinct advantage over the undifferentiated messages we're all bombarded with every day. So use that advantage.

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The Life of a Hotel Doctor: Free Enterprise in Action

By Mike Oppenheim, M.D: A delightful perk of hotel doctoring is the "clearance to travel" visit. I tell guests to travel if they feel up to it, but some insurers demand another exam and written permission. That's where I came on the scene.

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Responsive Website Design for Hotels – Is it Your Only Option?

By William Bellis: In layman’s terms, responsive design generally means that a website (one URL/website address) responds to the device or screen on which it’s being viewed.  The site morphs to better accommodate the resolution and size of the screen — from site layout, to size of imagery, even to the amount of copy in some instances.  So whichever of the four screens — PC/laptop, tablet, smartphone or Internet TV — a travel shopper is using, the site will look custom built for that screen.

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Hottest Tech Trend at Hotels Is Getting Rid of It

By Genevieve Shaw Brown: The latest tech trend in the hotel industry is taking tech away. Or, at least, giving guests a place to take a break from their gadgets. Last month Marriott and Renaissance began testing "Braincation Zones" at eight hotels across the Caribbean and Mexico, providing guests with designated tech-free areas. The Braincation Zones differ between properties, but all are located in quiet areas with beverages, technology-free games and stress-free tips for guests to take home with them.

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Top 5 Reasons Gen X Workers Quit Their Jobs

By Vivian Giang: According to a survey conducted by Deloitte Consulting, only 37 percent of Gen Xers said they plan on staying with their current employers once the economy improves, compared to 44 percent of Gen Y and 52 percent of baby boomers (via MSNBC).

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