by Marion Hughes-Roger: What are we (The Hospitality and Hotel Technology Industry) REALLY doing to grow future members?
Five Problems With Business Hotels (and How to Solve Them)
By Bruce Schoenfeld: As big a fan as I am of today's business hotels–and I've said repeatedly in this space that they're the best part of traveling for work–I'm reminded almost every week that there is room for improvement. Drawing on conversations with other road regulars and on my own experience, I've compiled a list of hotel gripes. All are easy enough to fix with minimal investment, training or policy changes.
Most Wanted Office Perks and What Motivates Workers to Stay With Companies
By CareerBuilder: If you could have one perk – any perk – in your workplace, what would it be? If you had the choice, would you rather have a bigger title or a bigger office? If you were thinking about leaving your company, what would make you stay? A new CareerBuilder survey explores which job factors are most important to today’s workers. More than 3,900 full-time workers nationwide participated in the survey conducted online by Harris Interactive© from November 1 to November 30, 2012.
Chicago Is Top City for Bedbugs
By Carmen Cox: Bedbugs are on the rise again in the U.S., which means business is booming for pest control companies like Orkin. With increased travel, both internationally and domestically, and higher bedbug resistance to existing pesticides, Orkin has seen an almost 33 percent boost in bedbug business compared to 2011. The company has just released its rankings of U.S. cities in order of the number of bedbug treatments from January to December 2012.
London boutique hotels round-up – January 2013
By Saloni: The cold January weather may have been dominating the news over the past month, but there's plenty going on in London's boutique hotel scene to warm the cockles. Here we take a look at some of the big stories in January and look ahead to what's happening in February.
Free Internet? More Hotels Say ‘Not So Fast’
By Rob Lovitt: Free Wi-Fi. You can get it while sipping a double tall latte at Starbucks, eating a Big Mac at McDonald’s or waiting for your flight at an increasing number of airports. While relaxing at your hotel once you arrive? Maybe not as hotels continue to buck the free Internet trend in pursuit of millions of dollars in daily fees. According to the latest survey from PKF Hospitality Research, U.S. hotels took in $269 in telecommunications revenue per available room in 2011, an increase of 51 percent from two years earlier.
Luxury Hotel Benchmarking Report
BluSky Marketing, a boutique marketing consultancy specialising in the Hospitality, Travel and Tourism sectors, has released its latest Luxury Hotel Benchmarking Report based on the results from the Online Hotel Guest Experience Survey Programme.
Five of The World’s Most Sustainable Hotels
By Jay-Jay Stephens: As people become more and more conscious about their own impact on the environment they begin to adopt a more responsible approach towards travel which has led to a greater demand for more sustainable accommodation regardless of budget. Here are five examples of some of the world's most sustainable hotels whose unique and individual approach to sustainability should be admired.
Responsive Web Design, Demystified for Hoteliers
By Max Starkov: A careful analysis of industry statistics and projections reveals a very interesting picture that not all hoteliers fully understand: The majority of “mobile” bookings, room nights and revenue are generated by tablet devices such as the iPad, Samsung Galaxy and Google Nexus, not by “pure” mobile devices like the iPhone and Android- and Windows Mobile-based smartphones.
The Language of Hospitality
By Amy D. Bair: Some quotes from TripAdvisor:“The english receptionist could do with going to charm school.”“Some staff very nice and friendly and some extremely rude.”“Not ONE "Hello" or "goodnight"….Have some class.”Do those comments make you cringe? Me too.


