By Dr. Peter Tarlow: The tourism industry professional must often deal with angry customers, who sometimes have valid complaints and at other times are simply angry. No matter what the reason for this anger, the visitor's problem becomes our problem and how we handle these people can make all the difference between a very dissatisfied customer and one who becomes a loyal supporter.

By Patrick Landman: A new year and many changes are on the horizon that are impacting heavily your hotels pricing and distribution strategies. It looks like 2013 will be quite an interesting year from a revenue management perspective. We have put a list of some important focus points on paper to get you started. Here our hotel revenue management tips for 2013.

Global Staff Movements for January 2013 provided by Spectrum International.

By Alan Campbell: What is really great about all this social media technology is that it is virtually free to any organization that wants to use it. I suspect strongly, however, that most service organizations are too set in their ways to investigate and exploit this new technology; after all, they have, and pay for, a website already and, seemingly, cannot see how social media can help their business.

Increasing numbers of Western chefs are looking to Asia to offset the dreary economies of the US and Europe, but the recipe for Eastern success depends on more than simply exporting expertise.

By Bruna Martinuzzi: How successful we are at selling ourselves, our products and our services depends on our ability to stand up and be heard. What often prevents us from telling our story successfully is not our inability to articulate what we do, or how strongly we believe in the value of what we offer. Instead, it is simply the fear of speaking in front of an audience. Being nervous while presenting can put a dint in your credibility and have an adverse effect on achieving your business goals.

By Hugo Martin: For the ninth consecutive year, Moscow hotels ranked as the most expensive in the world for business travelers, followed by Lagos, Nigeria, and New York City.

By Kerri Fivecoat-Campbell: Some hotels offer fitness services, including personal trainers; some hotels in wine country offer wine making classes and grape stomping events; and some even offer cooking classes. And of course, there are all of those services and tours a concierge can arrange. But as hotels compete for your business, some are offering quite unique and surprising services.

By Saloni: The cold January weather may have been dominating the news over the past month, but there's plenty going on in London's boutique hotel scene to warm the cockles.  Here we take a look at some of the big stories in January and look ahead to what's happening in February.

By Rob Lovitt: Free Wi-Fi. You can get it while sipping a double tall latte at Starbucks, eating a Big Mac at McDonald’s or waiting for your flight at an increasing number of airports. While relaxing at your hotel once you arrive? Maybe not as hotels continue to buck the free Internet trend in pursuit of millions of dollars in daily fees. According to the latest survey from PKF Hospitality Research, U.S. hotels took in $269 in telecommunications revenue per available room in 2011, an increase of 51 percent from two years earlier.