By Dr. John Hogan: A tribute to a leader who asked a question that stood him apart from others.
Hotel Recruiters See Generation Y with Education and Talent, But Also Needing Listening Skills When Managing Older Workers
‘Lead and others will follow’ is an often used phrase, but what happens when it’s a young, management employee who’s attempting to ‘lead’ a team of older – and more experienced – staff?
Holidays Can Help People Live Longer
By Theodore Koumelis: A study by Kuoni and Nuffield Health, the first of its kind, set out to establish whether the much-discussed 'feel good factor' generated by vacations is based on physical and psychological fact.
Four Ways to Stop Feeling Overwhelmed
By Laura Vanderkam: Feeling like you're always running from one thing to the next, yet not getting anything done?
Top 10 Spa Hotels in Europe for 2013
With many of us having broken our New Year’s resolutions by now and the trainers firmly back in the cupboard for another year, perhaps a far more relaxing way to start the year is with a spa break.
Familiar Hotel Signs Glow in Unfamiliar Places
By Joe Sharkey: I know that travel is enriching and that locally managed hotels in exotic places can provide wonderful experiences. Still, when I’m travelling abroad on business, the last thing I want in a hotel is cultural adventure. Instead, I want predictability and value.
What’s the ROI of a Guest Feedback Program?
By Mike Waite: What’s the ROI of a guest feedback program? A lot of people in the hospitality business would take it on faith alone that feedback programs deliver a solid return. But for the hard-nosed, dollars-and-cents cynics out there, we have an answer. Actually, we have answers for three hospitality segments.
Price Trends Show Worldwide Increase in Room Rates
By Theodore Koumelis: Cities in the north of the UK have seen room rates soar in 2012, according to HRS’ recent Hotel Price Radar. HRS compared hotel room prices in ten cities across the UK and the rest of the world in 2012 with prices from the previous year.
Tips for Performance Management How to Give Feedback to Poor Performers
Today we will be discussing that uncomfortable conversation that arises when an employee’s performance has fallen short of the desired level. It’s a difficult position for a manager, especially if they share a close working relationship with the employee in question. This discussion can be tough and emotionally draining, and for this reason, it gets avoided all too often.
Valentine’s Day 2013: Top 10 Romantic Hotels According to TripAdvisor
By Katie McFadden: Valentine's Day 2013 is just a little more than a week away, so if you're looking to plan a last minute romantic getaway, you might want to consider one of TripAdvisor's Top 10 Romantic Hotels in the US or the world.


