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Holidays Can Help People Live Longer

By Theodore Koumelis: A study by Kuoni and Nuffield Health, the first of its kind, set out to establish whether the much-discussed 'feel good factor' generated by vacations is based on physical and psychological fact.

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Top 10 Spa Hotels in Europe for 2013

With many of us having broken our New Year’s resolutions by now and the trainers firmly back in the cupboard for another year, perhaps a far more relaxing way to start the year is with a spa break.

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Familiar Hotel Signs Glow in Unfamiliar Places

By Joe Sharkey: I know that travel is enriching and that locally managed hotels in exotic places can provide wonderful experiences. Still, when I’m travelling abroad on business, the last thing I want in a hotel is cultural adventure. Instead, I want predictability and value.

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What’s the ROI of a Guest Feedback Program?

By Mike Waite: What’s the ROI of a guest feedback program? A lot of people in the hospitality business would take it on faith alone that feedback programs deliver a solid return. But for the hard-nosed, dollars-and-cents cynics out there, we have an answer. Actually, we have answers for three hospitality segments.

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Price Trends Show Worldwide Increase in Room Rates

By Theodore Koumelis: Cities in the north of the UK have seen room rates soar in 2012, according to HRS’ recent Hotel Price Radar. HRS compared hotel room prices in ten cities across the UK and the rest of the world in 2012 with prices from the previous year.

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Tips for Performance Management — How to Give Feedback to Poor Performers

Today we will be discussing that uncomfortable conversation that arises when an employee’s performance has fallen short of the desired level. It’s a difficult position for a manager, especially if they share a close working relationship with the employee in question. This discussion can be tough and emotionally draining, and for this reason, it gets avoided all too often.

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