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Five Ways to Improve Customer Service at Your Hotel

By David Bakke: With the holidays now behind us, chances are that your occupancy rate has dipped a bit. Fewer customers means more competition, so why not take advantage of the downtime to get that much-needed edge in the market?

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Chinese Fireworks: Will Your Travel Brand Succeed in the Year of the Snake?

By EyeforTravel: An estimated 80 million Chinese are expected to go abroad this year, and a quarter of those will travel further afield than the popular destinations of Hong Kong and Macau. According to ChinaContact’s managing director, Roy Graff, who will be speaking at EyeforTravel’s upcoming Travel Distribution Summit in Singapore this represents a huge and growing opportunity for both companies and countries that are able to adapt to needs of Chinese people and the unique challenges in China.

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Six Powerful Prospecting Tips to Build Your Business

By John Boe: Why is it that some sales reps consistently earn a six-figure annual income while other reps, putting in the same hours, selling the same products, and trained by the same sales manager struggle each month financially to make ends meet? The answer to this question is painfully simple; the six-figure sales reps understand the importance of business development and never forget to ask for referrals.

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Holidays Can Help People Live Longer

By Theodore Koumelis: A study by Kuoni and Nuffield Health, the first of its kind, set out to establish whether the much-discussed 'feel good factor' generated by vacations is based on physical and psychological fact.

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