By Kazim Ladimeji: A few years back, PwC published some interesting findings of 19,000 exit interviews within their organization, where one of the key questions that was asked of employees was the simple question, “What was their reason for leaving?” Here are the four most common reasons for leaving their organisation, in order of rank.
Lonely Road Warrior? Not So Much: The Social Habits of Business Travellers
Today's business travellers are surprisingly social on the road, according to a recent survey by Four Points by Sheraton, the "best for business" brand of Starwood Hotels and Resorts Worldwide, Inc.
The Life of a Hotel Doctor: Fatal Diarrhea
By Mike Oppenheim, M.D: No, it’s not toilet humour but another of Dr. Oppenheim’s experiences as a hotel doctor.
A Cold Shower in the Digital Age: Hotels Scramble to Accommodate Guests Gadgets
By Rod Kackley: When a bad Internet connection in your hotel room stops you from uploading the biggest order of your career to the home office, you stop caring that you’re out of fresh towels.
Why Big Chain Hotels in the U.S. Have the Edge on Creating Digital Brands
By Samantha Shankman: Does the city where a hotel is headquartered have an impact on its digital presence?
Ten Signs You’re a Terrible Traveller
By Caroline Morse: You know the guy who's always holding up the plane by trying to cram five bags, a jacket, and a pillow into the overhead compartment? Don't be that guy. Read on to discover 10 warning signs that you may be a terrible traveller.
Love is in the Air, All Month Long
By Larry Mogelonsky, MBA, P. Eng: Happy Valentine’s Day everyone! Writing about this ever-romantic holiday on the day of instead of months before changes what I am going to say, but only slightly.
Interviewing Successful Hotel Managers: Jesper Bo Henriksen, GM, Radisson Royal Hotel Moscow, Russia
By Lily Lin, MBA, Ph.D: Jesper Henriksen has been the GM of Radisson Royal Hotel Moscow since January 2012. This is his sixth GM appointment with Radisson since 2002. Jesper Henriksen came through the sales career path. He fully understands the importance of delivering on one’s promises. Consequently, he is supportive of his staff to ensure that they carry out their promises to their customers.
Hospitality: But With Style
By Alan Campbell: Architectural style may get you a multitude of visitors but in order to turn those visitors into guests, you have to provide them with something more than sights. You have to provide them with another kind of style, and that is Style with a capital S, and I mean Style in all its guises: chic, panache, elegance, bravura, flare, smartness, polish, grace, class; all performed by a well-trained staff in such a manner that the guest can feel he or she is receiving the finest service from the staff willingly and with gusto.
Self-Confidence and Your Personal Brand
By Ken Sundheim: Self-confidence, while hard to build, is a key component to any personal branding. In nearly any type of business, successful job search or fulfilling career, when we are confident in our personal brands through a strong sense of self-worth, our capabilities are as limitless as our imagination.
