By Samantha Shankman: Does the city where a hotel is headquartered have an impact on its digital presence?

By Caroline Morse: You know the guy who's always holding up the plane by trying to cram five bags, a jacket, and a pillow into the overhead compartment? Don't be that guy. Read on to discover 10 warning signs that you may be a terrible traveller.

By Erin Steiner: Your hotel’s online reputation is incredibly important. As recently as a few years ago, you could still rely on travel agents, books, and magazines to talk up your property to potential guests. Now, though, people use the Internet to find out everything. When they are booking their vacations, they’re using Google to figure out where they want to stay. This is why you need to do everything you can to make sure that your reputation is amazing (in a good way, of course). Here are five ways to do that.

By Rajul: I recently met Mohamed Jajbhay, Revenue Director at the tiny Beaufort Hotel — a family-run business founded by his mother and father who apparently still exert a close influence just like proud homeowners. I
was keen to learn whether this type of property has a future in a market like London: luxurious and well-run but up against globally-recognised luxury brands and flamboyant "personality" boutique hotels. And I also wanted to explore the lessons applicable for other small luxury hotels operating in equally-competitive markets.

By Kazim Ladimeji: A few years back, PwC published some interesting findings of 19,000 exit interviews within their organization, where one of the key questions that was asked of employees was the simple question, “What was their reason for leaving?” Here are the four most common reasons for leaving their organisation, in order of rank.

Today's business travellers are surprisingly social on the road, according to a recent survey by Four Points by Sheraton, the "best for business" brand of Starwood Hotels and Resorts Worldwide, Inc.

By Lily Lin, MBA, Ph.D: Jesper Henriksen has been the GM of Radisson Royal Hotel Moscow since January 2012. This is his sixth GM appointment with Radisson since 2002. Jesper Henriksen came through the sales career path. He fully understands the importance of delivering on one’s promises.  Consequently, he is supportive of his staff to ensure that they carry out their promises to their customers.

By Alan Campbell: Architectural style may get you a multitude of visitors but in order to turn those visitors into guests, you have to provide them with something more than sights. You have to provide them with another kind of style, and that is Style with a capital S, and I mean Style in all its guises: chic, panache, elegance, bravura, flare, smartness, polish, grace, class; all performed by a well-trained staff in such a manner that the guest can feel he or she is receiving the finest service from the staff willingly and with gusto.

By Ken Sundheim: Self-confidence, while hard to build, is a key component to any personal branding. In nearly any type of business, successful job search or fulfilling career, when we are confident in our personal brands through a strong sense of self-worth, our capabilities are as limitless as our imagination.