By Gaby Feile: When people ask me for ideas what to post on Facebook, I usually tell them the following: “It’s not important what you post on Facebook. It’s more important what you do in the “real world” that inspires people so much that they want to post it on Facebook.”
The Power of Branding
By Alan Campbell: Every businessman, every hotelier every restaurateur, every person that ever wanted to establish a business has wrestled with “What do I name it” The idea is that the brand should say it all, so when the brand name is mentioned a visual image should come to mind. Ferrari, gorgeous car, Macdonald’s fast food. In the hotel business that means appearance, ambiance, and attention to detail.
Navigating the Labyrinth of Measuring Learning Objective Achievement
By Jim Hartigan: A Google search of the term “training evaluation” returns over 223 MILLION results! With so many different choices, it’s all-too-easy for a Learning and Development Professional to get lost in the dreaded Labyrinth of Perpetual Learning Objective Confusion (beware the deadly Instructional Designer Minotaur!) Well fear not! We’re here to equip you with a map and enchanted sack full of magical tips to help you navigate your way to safety – and successful measurement of learning objectives!
Politician, Financier, Artist, Writer and More: What’s the Perfect Hotel Choice?
By Devon Antonetti: Sometimes our hotels just get us. They know how we like the sheets, take our coffee, and want to wake up to a newspaper at our door. But with so many hotels across the globe to choose from, it can be hard to find just the right one. Luckily we’ve got everyone covered, from financiers to fashionistas. Here are our choices for the best hotels for every (well, almost) profession.
Give What You Can With What You Have
By Bryan K. Williams: There is so much to be said for attentiveness, warmth, and competency. Those three elements have the potential to turn any experience into a 5-star event. As I've noted previously, a 5-star experience is not necessarily about having luxurious surroundings. I have experienced world-class service in some of the most unlikely places. That, to me, is the most inspiring part of all. Anyone, in any setting, in any industry CAN provide a memorable service experience (if they really want to).
Cake, Soup, Flowers and a Goldfish: Taking Up-Selling in Hotels to the level of Art
By Patrick Landman: It's revenue management utopia to work with a general manager and operations team with true passion for up selling. I am not talking about simply offering better room categories to guests. These hoteliers are taking it to the level of art in trying to increase guest spending by an extra euro here and there. Read on and be inspired by this unique hotel story.
It’s Story Time: Balinese Bikers and Currency Exchange
By Steve Cokkinias: A veteran of the hospitality industry, Steve has many entertaining stories up his sleeve. Each Wednesday he will share a story on ehotelier.
Reflecting on the Year of the Snake: What the Chinese New Year Predicts for Your Hotel
By Larry Mogelonsky, MBA, P. Eng: As hoteliers, we strive to create an environment for our consumers that is the opposite of what the serpent's facade embodies. And yet, there are still many traits of the snake which can be applied to your business to generate positive results. Perhaps the Year of the Snake, even with all the negative connotations, will prove to your year to shine!
London Boutique Hotels Round-Up February 2013
By Saloni: With Valentine's Day behind us and Easter just round the corner, London's boutique hotels have been continuing to develop their offerings in a bid to pull in the guests over the coming months.
Hotels Lead The Way In Green Revolution
By Jennifer James: Rising energy costs across the globe make it crucial for the hotel industry to address the issue of energy consumption and proactively manage energy budgets.
