By Larry Mogelonsky, MBA, P. Eng: Rethink the idea of the concierge and how we can further partition this title to enhance a guest's experience. By giving your patrons an exact channel to address each specific need, you will not only better alleviate any worries, but heighten their perception of how excellent your hotel really is. Here are three contemporary examples for you to consider.
Planning A Hotel? Tips for Hoteliers
Alan Campbell discusses what hoteliers should be looking for when choosing a site to build a hotel.
It’s story Time: Ghostly Guests
By Steve Cokkinias: A veteran of the hospitality industry, Steve has many entertaining stories up his sleeve. Each Wednesday he will share a story on ehotelier.
Expedias Top Five Guest Conversion Tips for 2013
Whether it's your grandparents celebrating their 50th anniversary or Star Wars fans just starting on their journey with Disney, successful relationships are based on making the most of your shared opportunities. Expedia's Josh Saunders, director of market management, recommends the following to maximize your hotel's return with its online travel agency…
The Ten Biggest Mistakes Shopping Centers Make When Adding a Hotel
By Jim Butler and Guy Maisnik, JMBM's Global Hospitality Group®: Great opportunity . . . and danger . . . await shopping center owners who seek to add hotels to their shopping centers, malls and retail centers.
Three Things You Can Do Now To Grow Your Independent Hotel Or Travel Business
By Young Entrepreneur Council: Compared to large travel companies, many independent hotels and travel businesses have low marketing budgets. But if you run an independent travel business, there are plenty of things you can do to make your company stand out – and boost your bookings in the process.
2013 Top Family Hotels & Resorts Around The World
By Nadia Carriere: Do you visit TripAdvisor before making your family vacation plans? It is the world's most popular travel review site and offers a comprehensive list of hotels, resorts and motels around the world. The beauty of these reviews is that each and every one of them are made by the everyday traveler whether it by a business traveler, family travelers or a couple on their honeymoon. These opinions are those from travellers just like you and I, so you can trust their accuracy (for the most part).
Word of Mouth That Sticks
By Chris Langlois: We all agree that word of mouth is the most effective and efficient form of advertising but, how do we make it stick?
IHG Cites the Futures Company Report on Emerging Trends
By James Ruggia: The InterContinental Group (IHG) of hotels is adding its insights to a report by The Futures Company that focuses on the behavior of new source markets of travelers that it said "will shape the next 10 years of travel," and introduce new psychographic categories of travelers.
The Importance of Human Resources Management For Hotels
By Nick Nikolis: One of the most important departments of any hotel staff is human resources management. Proper human resources management can be the difference between a really well run hotel and a poorly one hotel. The human resources manager can control almost the whole feeling and presence of the entire hotel. This makes the importance of human resources management for hotels very evident.
