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Top New Booking Sites that You Need to Know

By Jean Francois Mourier, CEO of REVPAR GURU: The hotel industry is constantly changing, and evolving as technology evolves. That means that our pricing strategies, operations and overall business goals need to change as well. But because it can be tough to stay on top of whats new, I have put together this quick overview of the top three new online sites that will have a big effect on hotels revenue management strategy and revenues.

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It’s About the Experience

By Market Metrix: Why do guests choose a particular hotel?  Experience.  As you might guess, location and price top the list. But assuming you’re operating a hotel, and not building one, there isn’t much you can do about location. Price, likewise, has a lot of constraints. Rate cutting is not sustainable. It may goose business in the short term, but can set unreasonable expectations and restrict future price increases.

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Atlantic City Does Not Get It

By Alan Campbell: Once upon a time a famous boardwalk city decided that if they allowed gambling it would cure the allying city. The city officials pondered the idea and after much discussions and arguing with the powers to be, Atlantic City was about to be reborn. Land was acquired, sites where approved and the rush was on. Atlantic City was going to be next Las Vegas. This was of course their first mistake, one of many.

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Cornell CHR Study Details Preferences of Outbound Travelers from Mainland China

A new study from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration examines the preferences of outbound travelers from Mainland China. As China's prosperity has increased, its citizens have become more interested in experiencing other cultures around the globe. As with travelers from any other nation, Chinese travelers seek high quality facilities and good service. Service excellence and customer satisfaction are the focus of the newest proceedings from the Cornell Hospitality Research Summit, which brought together service experts from industry and the universities. The new reports are available at no charge from the CHR.

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How to Give a Meaningful “Thank You”

By Mark Goulston: Forget the empty platitudes; your star employee is not a "godsend." They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect. When was the last time you thanked them — really thanked them?

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Pop-Up Hotels and Bespoke Travel Experiences

Mack Shane: Pop-up hotels, bespoke itineraries, once-in-a-lifetime travel experiences and ‘braincations’ are among some of the travel trends predicted to shape 2013. According to analysts at Hotels.com’s trendspotting spring report, “experiential travel” will be top of mind among globetrotters this year, as consumers seek out itineraries that follow the roads less traveled.

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