By Annie Graham: Clean rooms and comfortable beds are important, but today's business travelers want a lot more than that. If you own a hotel and are interested in attracting more business travelers, you should be aware of what amenities they usually look for. This will allow you to introduce those amenities in your hotel, which, in turn, will attract business travelers who prefer your hotel over the others.
Unique Converted Hotels
By Colleen Kane: When you've traveled too far to stay in a hotel that's interchangeable with the ones back home, there's often an option to stay in one worthy of writing home about.The following ten lodgings are repurposed structures in settings like an Asian hillside, a Swedish peninsula, and a Costa Rican nature preserve……
Five Ways to Engage and Reward Loyal Customers
When devising new business growth strategies, consider the "80/20" rule. Often, 80 percent of revenue comes from just 20 percent of a business's customers. As well as being extremely valuable right now, your most loyal customers are also the future of your business – so engaging them and keeping them loyal is crucial.
China – Now Worlds No. 1 Tourism Source Market
Over the past decade China has been, and still is, the fastest-growing tourism source market in the world.
European Chain Hotels Market Review – February 2013
Of the ten European city markets surveyed, Dublin, Paris and Moscow registered GOPPAR (Gross Operating Profit per Available Room) growth for the month of February according to the latest HotStats survey by TRI Hospitality Consulting.
The 25 Least Visited Countries in the World
By Gunnar Garfors: The deserted beach. The pristine nature trail. The hushed art gallery. The view of a spectacular landmark unspoiled by crowds. It’s something many travelers dream of having: a magnificent travel experience all to oneself.
Employees are Your First Customers – Happy Employees Part 1
By Noelle E. Ifshin: All too often, restaurant owners take their employees’ job satisfaction for granted. They focus all their energy on achieving financial results, acquiring new customers, launching new marketing ideas, and driving guest satisfaction, but they forget about the people who actually turn all those HR action verbs into real-life actions. Treating employees as internal customers is the first step in providing a productive, positive environment, which reinforces your company’s hospitality and service culture. Here are 4 reasons you should consider employees your customers.
Hotel Guests Want… Food
By Dr. Jonathan Barsky and Frances Chiu: Travellers are looking for more innovation from the hotel brands they choose. As hotels across the service spectrum, from economy to luxury, meet basic comfort needs, guests are looking for more. Hotel operators should pay attention. Many of these requests are becoming effective drivers of choice and loyalty.
Forget about Hotel Amenities, Bring on the Experiences
By Nancy Trejos: Hotels used to try to keep guests indoors at their bars, restaurants and spas. Now they're dragging them outside.
Two Simple Steps to Differentiate Your Customer Service
By Helen Nesterenko: Customer feedback isn’t about resolving complaints. Smart brands know that it’s insight on the customer service, and have learned how to apply this information. If you’re under the impression that customer service is about fixing isolated issues, your brand is focusing on the wrong problem entirely.
