By Saloni: During my recent stay at Tune Hotel Haymarket in Edinburgh, I had the chance to interview the hotel’s General Manager, Ray Chandler. I wanted to pick his brain about his current role and career in the hotel industry, as well as learn a bit more about where Tune is going as a brand.
Was Hotel Marketing Always This Complicated? Part I
By Jason Price, Executive Vice President at HeBS Digital: A walk down memory lane for old timers while a primer for new comers to the field of hotel marketing.
Your Competitors Are Probably Not Who You Think They Are
By Bob Fitzpatrick: Who are your competitors, really? The list of hotels your guests consider booking might surprise you.
Four ‘Bad Leader Behaviors’ That Affect Productivity, Profits
When looking at the corporations reporting lower-than-expected earnings, you need to read between the lines. They are not going to admit that the reason is a failure of leadership, but 99 times out of 100 that’s what it is.
Experiential Hospitality: Doing More With Less
By Osvaldo Torres Cruz, Hotel Butler and Experiential Hospitality Consultant: The above title refers to the character of the hyper- competitive current hotel market and how hotels should apply many more resources to promote their products and associated services and above all, capture the attention of new customers (prospects) as the only way to grow as a company in the market.
Five Stars Fade as Hotel Profits Top Luxury
By Nadja Brandt: Developers are shunning luxury hotels in the U.S. as room rates fail to rebound to peak levels and profits are squeezed by the costs of offering swanky amenities such as spas and trendy restaurants.
The Rising Middle Class Fuels Hotel Boom in China
By Tom DiChristopher: If there's one U.S. industry that's found a home in China, it's the lodging business. But with more Chinese joining the middle class and staying overnight for business or pleasure — the sector is hot, maybe too hot, experts say.
Ten Eco-Friendly Yet Stylish Hotels in Americans’ Favorite Destinations
By Tatiana Rokou: "Eco-friendly efforts don't have to end at home," says Taylor L. Cole, APR, travel expert for Hotels.com. "Savvy travelers are seeking accommodations where they can have a comfortable stay while conserving the Earth's valuable resources.
More Hotels Recycle Left-Behind Toiletries
By Barbara DeLollis: Increasingly, those little bars of soap abandoned every day in guest rooms are finding a new home. This week, Hyatt Hotels Corp. became the latest hotel operator to officially encourage its 475 properties to recycle toiletries through Clean the World, the 4-year-old organization started by two road warriors who wondered what happened with all the soap they'd regularly leave behind in hotels.
To Truncate or Not to Truncate? That Is the Question
By Tiffany DeShazo: It seems that in this age of tweets, texts, status updates, and character limitations, formal writing with correct grammar and spelling has gone right out the window. Acronyms, shortcuts, and abbreviations abound to save time and space. Words and phrases like ‘great', ‘see you tonight', ‘talk to you later', and ‘thanks for your help' are typed as ‘gr8t', ‘c u 2nite', ‘TTYL', and ‘thx 4 ur help'. But is this method of communicating right for your business? You see, the way you communicate to your customers still matters.
