By Alan Campbell: In the hospitality business we all think at one time or another that (we, I) will be the next JW, Conrad, Wynn etc. Yet we all know that short of a miracle that does not happen. Ask yourself why not? Well let me explain why not…..
The 4 Moments of Truth That Create an Unforgettable Customer Experience
By Matthew E. May: Perhaps you're thinking of starting a new business, or a new line of business in your existing one. If you're like most, you're thinking about how to market, sell and serve customers. That's a mistake, according to Brian Solis, the author of What's the Future of Business: Changing the Way Businesses Create Experiences. Solis argues that now is the time every business must go beyond price, performance or value-and focus on creating customer experiences.
Luxury Honeymoon Destinations: 10 Of The World’s Best
By Amanda Statham: From luxury, all-inclusive honeymoons on tropical islands to the ultimate romantic city breaks, honeymoon expert Amanda Statham shares her pick of the world's best honeymoon destinations.
Pop Goes the Luxury Five-Star Hotel Bubble, As Investors Focus On Upscale
By Nadja Brandt: Developers are shunning luxury hotels in the U.S. as room rates fail to rebound to peak levels and profits are squeezed by the costs of offering swanky amenities such as spas and trendy restaurants.
The Best Flexibility in London Hotels
By Andrea: More than ever hotels need to be all about flexibility and choice.
Innovative Hotel Concepts
By Patrick Landman: Whether you want to open your own boutique hotel, a small bed and breakfast, or an innovative budget hotel concept, there is one thing they all must have in common to succeed. They must be remarkable. What does this mean?
Was Hotel Marketing Always This Complicated?: The Hotel Marketer Reinvented Part III of III
By Jason Price, Executive Vice President at HeBS Digital: Building a direct revenue channel has become paramount to any other marketing effort the hotel can accomplish. The hotel website is a critical component to selling room nights, preserving rate, and building market share. We've seen the pendulum shift to and from the bargaining power of buyer and supplier, a constant push and pull between OTAs and hotels. Scholars of Porter's Five Forces take note.
Four Ways the iPad has Changed Travellers’ Hotel Stays
By Barbara DeLollis: The iPad has revolutionized the way many travelers work and relax in hotels since Apple started selling it three years ago. So, with the device's third birthday in mind, Hotel Check-In asked a variety of travelers and hotel industry workers to identify the top ways that the iPad and tablet computers have changed the lodging experience. Here are their picks:
The Importance of Scheduling Nothing
By Jeff Weiner: If you were to see my calendar, you'd probably notice a host of time slots greyed out but with no indication of what's going on. There is no problem with my Outlook or printer. The grey sections reflect "buffers," or time periods I've purposely kept clear of meetings. Over time I realized not only were these breaks important, they were absolutely necessary in order for me to do my job. Here's why.
Hotels Vie to Become Offices of the Future
By Daisy Carrington: Ever since Starbucks had the business acumen to make free WiFi as defining to its brand as "grande frappucinos," workers have delighted in leaving their offices in favor of brighter, more caffeinated workspaces. As the traditional office undergoes a global demise, hotels are starting to change their function to accommodate the new wave of mobile workers.
