News

Bon Appétit Magazine Names 10 Best U.S. Hotels For Food

By Larry Olmsted: Food and travel have always been inseparable – no matter where you go or why you go there you are going to eat. But in recent years, travel for food’s sake has exploded in popularity, and accordingly, high quality food is increasingly the reason people pick particular hotels, from Vegas to Paris to rural inns.

eHotelier logo
News

Top 3 London Hotel Penthouse Suites

By Saloni: No matter your budget, London hotels have a suite for you. Whether you want luxury with all the trimmings such as butlers, chauffeurs and personalised invitations to top London fashion houses; or quiet luxury at a relatively affordable price, London has it all. But what if you insist on 5 star views?  Here at LHI we've made the tough call of naming our top 3 hotel penthouse suites (and watch out for the mysterious wildcard at the bottom which may end up trumping them all!).

eHotelier logo
News

Luxury Hotels Gird Themselves Amidst The Terrorist Age

By Sally Howard: In the wake of the bombings, the Indian hospitality’s industry body, The Hotel Association of India, came up with a complete list of security measures required of its member hotels, including limiting access through a three-tier security ring, erecting hydraulically-operated road barriers or retractable bollards, installing CCTVs in public areas and at the entrances, and scanning not just the guest baggage but also all hotel supplies (fresh and otherwise).

eHotelier logo
News

The Habits of Sticky-Fingered Global Travellers

By Tatiana Rokou: Many travellers revel in opening their hotel room door and taking in all the wonderful amenities – a plush robe, gourmet coffee, luxury bedding – that make the room feel like home, or even better. However, 35 per cent of global travellers take it one step further and take these amenities to their home according to a recent survey by leading online accommodation booking service Hotels.com.

eHotelier logo
Insights, News

Why On Hold Messages Hurt Your Hotel Business

By Larry Mogelonsky, MBA, P. Eng: You know the deal. You call a restaurant or a hotel and are immediately put on hold, often before you get an opportunity to speak to an operator. Annoying at best, but quite understandable given the peaks and valleys in call rate and recognizing that telephone staff has its limits.

eHotelier logo
News

Service at Indian Hotels: From Surreal to Heavenly

By Andrea: I had just sat down to eat my breakfast when a member of the housekeeping team approached me.  He was getting very insistent, hissing through his teeth, standing in front of me with his broom and making little sweeping motions at my feet.  I had to move. The fact that I was still eating my breakfast was irrelevant.  His job was sweeping the hotel, and I was in the way.  Customers aren't part of his job. Welcome to the rather surreal world of the Indian hotel.

eHotelier logo
News

Permission to Say No? Permission Denied

By Jim Hartigan: While a hotel general manager with Embassy Suites in the mid 1990’s, I established a philosophy at the hotel whereby “the only person in the hotel permitted to say ‘no’ to a guest request is me – the general manager – and I won’t ever do so.”  As such, I implored my team to “find a way to say yes” to every guest request because if the guest escalated his/her request to the hotel general manager (me), there was a very high likelihood (100% chance in fact) that the request would be granted.  I shared with my staff that I wanted to support them in every way and as long as they found a way to say “yes” to guest requests, I could.

eHotelier logo
News

As Las Vegas Evolves, Boutique Hotels Gain

By Alison Gregor: In the last two decades, Las Vegas has become synonymous with colossal hotels where checking out can take longer than a leisurely lunch. But a new lodging prototype is coming to town: the branded boutique hotel, which is typically small and intimate, offering patrons more personalized service.

eHotelier logo
Join over 60,000 industry leaders.

Never miss a trend.

Advertisements