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Book Review: Still On the Road to Sales and Guest Service Excellence

We are thrilled to announce a new book by long time contributor to ehotelier, Doug Kennedy. Doug is President of the Kennedy Training Network and has been writing inspiring hospitality training articles for more than a decade. In this book Doug presents these articles as a chronological collection – a valuable resource to all hoteliers.

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Insights, News

Interview with Christoph Ganster, General Manager of Fairmont Grand Hotel Kyiv

By Larry Mogelonsky, MBA, P. Eng: Christoph Ganster is currently the youngest general manager in the Fairmont family. He was selected as the opening GM for te Fairmont Grand Hotel Kyiv, having previously served as GM for Fairmont's Cairo property. I met him in the hotel's Strand Restaurant for breakfast, which gave us a chance to discuss the launch and the progress to date.

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The Bed Revolution

By Alan Campbell: Now here is the challenge to all of you hoteliers coming down the pike: find a new concept and become the next hotel marvel.

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Reno Hotel Gambles On Green Energy And Saves $2 Million Per Year

By Andrew Bender: One hotel in Reno, Nevada is not like the others, but not for the reasons you'd expect. This difference is one you can't see: how it's heated. Water from a geothermal aquifer 4,400 feet (1.34 kilometers) underground powers the Peppermill's massive heating and hot water systems, saving a cool $2 million annually versus its former, conventional power source, natural gas.

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Thirty Gorgeous Eco-Friendly Hotels

By Matt Petronzio: Earth Day, annual holiday of environmental sustainability, is on Monday, and green lifestyle and sustainability are especially in vogue. It also happens to mark the beginning of peak travel season in various parts of the world. Who says hospitality and eco-consciousness have to be mutually exclusive?

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Starwood’s Hotels to Come Up in Temple Towns

By Rajshri Mehta: Starwood Hotels and Resorts is lining up properties at leading temple towns such as Haridwar, Varanasi and Tirupati, and is on the verge of finalizing some deals by the end of the year.

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Would You Pay $250,000 to Push a Button?

By Ed Komenda: Guests at the Bellagio can buy a chance to control the resort's famed dancing fountains – for $250,000 a pop. High rollers can pay to press a shiny red button that controls the fountains and makes them dance to the customer's favorite tunes. The deal is offered at Hyde Bellagio, a swank nightclub with a prime view of the waterworks.

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Hotel Guests’ Bill of Rights

By Room Confidential: To us, there's nothing that induces relaxation quite like checking into a luxurious hotel: no cooking or cleaning required, and you can enjoy an array of amenities. But no matter how great a hotel is, there are a few things that can quickly sour your stay. That's why we created the Hotel Guests' Bill of Rights; now if only we could get these ratified.

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Hotels Are Already Equipping Their Doors For The Future

By Keith Gruen: Many new generation hoteliers – especially those building new properties – are contemplating implementing a new generation of door-lock technologies. There are many different door-lock technologies currently in production or development, such as NFC, RFID, acoustic, Bluetooth, PIN-code, magnetic swipe card, biometric or even the traditional cylinder lock and key.

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One Good Reason Why Space Travel Will Happen In Your Lifetime

By Chris Owen: The idea of space travel for all of us has been the stuff of dreams for centuries. Long before we had electricity or telephones, we looked to the stars, hoping to travel there some day. Science fiction writers fueled the fire and instilled in many of us a solid belief that some day we would travel beyond our earthly bounds. In the last half-century we have walked on the moon, built a permanent orbiting space station, shuttled space workers back and forth from Earth and more. Now, the ground floor opportunities for a space travel industry are being built, the foundation is being laid and ideas are being hatched to make a profit out of it.

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