By Aoife Dowling: Baccarat, the renowned French crystal company, is moving into another luxury arena with ultra high-end residences, hotels and resorts with spas. The company plans to open six hotel/resorts/residences by 2016 – three of which will be located in Morocco.
Starwood CEO: Yesterday’s Luxury Is Tomorrow’s Necessity
By Tricia Carr: The CEO of Starwood Hotels & Resorts said at the American Express Publishing Luxury Summit 2013 that the world is experiencing an age of change, which is altering the definition of luxury.
For Hoteliers, the World Is Truly Their Oyster Part One – Whys, Woes and Wherefores of Relocation
By L. Aruna Dhir: The first thing that everybody unanimously agrees on is that “relocation” comes with the territory of being an Hotelier. I decided to quiz some of my hotel and industry friends to find out what it is like to live from Delhi to Damascus, Scandinavia to Shanghai.
The Next Big Hotel Online Revenue Driver Is Here: Google Hotel Price Ads
By Sue Wiker and Sara O’Brien: There are a number of digital marketing initiatives that generate direct bookings, incremental revenues and high ROIs to the direct online channel such as SEO, SEM, email marketing and online media. Over the past few years several new revenue-generating digital marketing initiatives have emerged that, until recently, were only available to OTAs and major hotel brands. Requiring sophisticated CRS access, advertising middleware technology, and out-of-range minimum monthly spends, these initiatives have traditionally been inaccessible to independent properties, smaller and mid-size hotel and resort brands, and casinos. One such revenue-generating opportunity is the Google Hotel Price Ads (HPA) program.
Increase Guest Value without Cutting Rates
By Market Metrix: We’ve long known that value for price is routinely a top driver for guest loyalty, but the question always gets asked – how can hotels raise value without lowering prices? We decided to look into it using our MMHI global database, and what we found is rather, well…illuminating.
Trends in Hotel Marketing: Social Search, Utility Marketing and Converged Media
By Daniel Edward Craig: For hotels, the first priority in online marketing is to make sure travelers find you when planning trips. That’s become increasingly challenging in the realm of paid search, where online travel agencies, big brands and now Google Hotel Finder dominate results, driving costs up and organic results down. Why even try to compete? Instead, shift resources to where you’ll get a bigger bang for your buck: owned and earned media.
Eight Things You Should Not Do Every Day
By Jeff Haden: It's for your own good. Cut these things out of your day and you'll see gains in productivity – not to mention happiness.
Mamma Mia! Look What Happens When a Tourist Attraction Harnesses Social
Most museum exhibits were designed long before social media became mainstream. But a new museum now taking shape in Stockholm has found a way to allow visitors to create media clips of their experiences and share them to their social media pages. Andrew Hennigan has been given an early preview.
Cornell Hospitality Quarterly Names a Study of the Effects of Corporate Culture on Hotel Performance
By HyunJeong Han: A study that identifies certain corporate cultures that are connected to favorable hotel operating results has been named the article of the year for Volume 53 of Cornell Hospitality Quarterly (CQ), based on a vote of the CQ's editorial board.
In Your Dreams! Annoyed Neighbors Bill Hotel $1K an Hour for Lost Sleep
By Anna Silman: Newsflash: living in an expensive fancy area next to an expensive fancy hotel is not all it’s cracked up to be. According to The New York Post, neighbors of Murray Hill’s swanky Gansevoort Hotel are so annoyed with the hotel’s high noise levels that they are are billing the hotel for hours of lost sleep.


