By Julie Bawden Davis: Forget the hard sell–it doesn't work. Try these low-key selling tips, and your products and services will nearly sell themselves.

Feature writer Alan Campbell describes a hotel property he recently consulted on. How does a property go from 100% occupancy to near bankrupcy?

Today, Accor unveils Pullman’s new positioning to match new business traveller behaviour. Accelerated expansion of its network; active commitment to design and contemporary art; enhanced visual identity are all part of a global move aimed at offering guests a resolutely new hotel experience.

By Kim Armour: As a hotelier, you do not need to go undercover at your competitors’ properties to discover their online marketing secrets. With the online investigation skills I'm about to share with you, you will be able to uncover your competitor’s online marketing and selling strategies without resorting to cloak and dagger tactics.

By Mike Groll: This summer, high rollers are flying to lavish vacation hot spots for their vacations. The rest of us are headed to places like nearby campgrounds.

For some time now, hotel companies have been trying to improve the type and quality of data they hold on their guests and customers. The question now is how can this data be maximised in the hotel distribution battle? EyeforTravel’s Ritesh Gupta explores this with two senior distribution executives from Kempinski Hotels and InterContinental Hotels Group.

You won't find tips here on which restaurant in Paris serves the best escargots or the three little-known pubs that you simply must visit when in London. Instead, the Louis Vuitton Travel Books, published this month, will take you on a different journey.

By Mike Oppenheim, M.D: In my experience, a hotel generates about one request for a doctor per month for every hundred rooms. My record, in case you’re wondering, is 208 calls in 1995 from the old Century Plaza which had 1076 rooms.

Costa Concordia Accident Report blames Captain's "unconventional behaviour"

Hilton has expansion plans for India

Hyatt moves to reflag four French hotel properties