By feature writer L. Aruna Dhir: It is imperative to understand what kind of organizations would we like to work in – a progressive organization where we can achieve more or would we rather stay put in a mediocre one, striving to improve it? One that buzzes with happy employees and happier guests! Or one where the only thing that attracts the guests is the off-season discounts.
Hospitality News Headlines: 31st May, 2013
New York City rolls out bike-share program as public transportation option
Nuclear missiles aren't the only thing being built in North Korea
Las Vegas Sands Corp. chooses Madrid as site for multi-billion dollar “EuroVegas”
Is Your Creative Turn Down Service Appreciated?
By Hugo R. Mechelse: Turn down service is one of the creative perks in hospitality, but does it always work? Personally I always wonder what is and what is not appreciated by the guest. For this, we first and foremost have to answer the most vital question: what do we want to achieve?
Regain Your Guest Touch
By John Hendrie: A most excellent Guest experience is based upon memorable ‘touches”. We can thrill our Guest with amenities, WOW with service and astound them with extraordinary facilities. But, let’s discuss the topper – what really they will talk about (and remember) – your personal “touch” which made them feel special. The key is to engage your guests yourself (you and you management team).
Coping With Post Holiday Blues
By Dave Seminara: Travel is a beautiful escape from reality. There is no finer way to remove oneself from life's dirty, mundane realities than to plan a trip. Hate your job? Have a broken heart? Bored with your lot in life? Step right up and book a ticket to just about anywhere. The trip might change your life – or maybe it won't.
The A – Z of Ways to Create Engaging Social Media Content
By Debbie Hemley: Are you looking to create content that engages? Does your content connect with people and encourage them to engage? In this article I’ll show you 26 ways to make content that engages people, in an A-Z guide of tips.
Three Deadly Leadership Mistakes You’re Probably Making
By Rieva Lesonsky: Even if things seem to be going well, your business could be dying a slow death. Here's how to keep it alive and thriving.
InterContinental Expands in China Despite Economic Slowdown
InterContinental Hotels Group Plc (IHG), the world’s largest provider of hotel accommodation, plans to almost double the number of hotels it manages in China even as the country’s economy slows.
New Luxury Resorts, Hotels and Villas in Mauritius
By Nicki Grihault: A look at the best new luxury resorts, hotels and villas to open in Mauritius.
TripAdvisor Survey Reveals the World’s Top Tippers
TripAdvisor® today announced the results of its tipping survey of more than 9,000 respondents of which 1,600 are in the U.S. According to the survey, 99 percent of Americans tip on vacation and of the group, 57 percent always do while traveling, compared to the average of 43 percent who always tip among seven other countries.
