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Hospitality News Headlines: 3rd June, 2013

Royal Caribbean cancels more peak summer cruises

Despite record airline bag fees, 55 percent of travellers still checking their luggag

The 320 Guest Ranch gets 2013 TripAdvisor® Certificate of Excellence

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TripAdvisor Survey Reveals the World’s Top Tippers

TripAdvisor® today announced the results of its tipping survey of more than 9,000 respondents of which 1,600 are in the U.S.  According to the survey, 99 percent of Americans tip on vacation and of the group, 57 percent always do while traveling, compared to the average of 43 percent who always tip among seven other countries.

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Hospitality News Headlines: 31st May, 2013

New York City rolls out bike-share program as public transportation option

Nuclear missiles aren't the only thing being built in North Korea

Las Vegas Sands Corp. chooses Madrid as site for multi-billion dollar “EuroVegas” 

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Is Your Creative Turn Down Service Appreciated?

By Hugo R. Mechelse: Turn down service is one of the creative perks in hospitality, but does it always work? Personally I always wonder what is and what is not appreciated by the guest. For this, we first and foremost have to answer the most vital question: what do we want to achieve?

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Regain Your Guest “Touch”

By John Hendrie: A most excellent Guest experience is based upon memorable ‘touches”.  We can thrill our Guest with amenities, WOW with service and astound them with extraordinary facilities.  But, let’s discuss the topper – what really they will talk about (and remember) – your personal “touch” which made them feel special.  The key is to engage your guests yourself (you and you management team).

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Coping With Post Holiday Blues

By Dave Seminara: Travel is a beautiful escape from reality. There is no finer way to remove oneself from life's dirty, mundane realities than to plan a trip. Hate your job? Have a broken heart? Bored with your lot in life? Step right up and book a ticket to just about anywhere. The trip might change your life – or maybe it won't.

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